Jennifer Watts
Oshkosh ,WI
Summary
Healthcare operations leader with 15+ years of experience driving service line growth, workforce optimization, financial performance, and regulatory compliance across clinical and administrative environments. Proven ability to lead high-performing teams, improve patient and provider experience, and align operations with organizational strategy.
Overview
4
4
years of professional experience
Work History
Oncology Clinic Operations Manager
Green Bay Oncology
Green Bay, WI
03.2025 - Current
- Provide operational and strategic leadership for oncology clinic operations, including staffing models, budgets, and performance metrics.
- Lead service line planning and workflow optimization initiatives, improving patient access, throughput, and care coordination.
- Implement patient experience improvements and expand cancer center support programming, increasing engagement and satisfaction.
- Optimize scheduling and labor utilization, reducing overtime and improving alignment between lab, provider, and treatment schedules.
- Partner with physicians and interdisciplinary teams to enhance collaboration, compliance, and clinical outcomes.
Provider Relations - Business Process Outsourcing
Gainwell Technologies
Madison, WI
06.2023 - 03.2025
- Partnered with DHS, CMS, and OIG to implement state and federal policy updates, reducing audit findings and improving regulatory compliance.
- Led provider training on enrollment, claims, and authorization workflows, improving accuracy, turnaround times, and provider satisfaction.
- Identified operational gaps and implemented process improvements that enhanced service delivery and reduced provider errors.
Manager, Leasing & Finance Operations
Gordon Flesch Company
Madison, WI
08.2021 - 03.2023
- Directed operational strategy, budgeting, and forecasting while leading a team of 13; reduced overtime costs by 80%.
- Redesigned workflows to eliminate a $20M contract backlog and improve turnaround times by 30 days.
- Implemented standardized contracts, KPIs, and training programs to improve efficiency, accountability, and retention.
Education
Doctor of Business Administration - undefined
Edgewood College
MBA - Healthcare Emphasis
Cardinal Stritch University
BS - Business Management
Cardinal Stritch University
Skills
- Healthcare Operations
- Workforce & Labor Optimization
- Regulatory Compliance
- Budget & Financial Management
- Process Improvement
- Quality & Patient Experience
Additional Leadership Experience
- Belmont Health & Rehab – Director of Business Management
- DXC Technology – Provider Relations Supervisor
- Hewlett Packard – Project Manager / Supervisor
- Led multidisciplinary teams, managed budgets and compliance, improved quality outcomes, and supported CMS-regulated healthcare programs.
Timeline
Oncology Clinic Operations Manager
Green Bay Oncology
03.2025 - Current
Provider Relations - Business Process Outsourcing
Gainwell Technologies
06.2023 - 03.2025
Manager, Leasing & Finance Operations
Gordon Flesch Company
08.2021 - 03.2023
Doctor of Business Administration - undefined
Edgewood College
MBA - Healthcare Emphasis
Cardinal Stritch University
BS - Business Management
Cardinal Stritch University