Lisa Collman
Terrebonne
Summary
Dynamic clinic manager excelling in operations management and staff development. Successfully implemented training programs that improved staff competencies and compliance with healthcare regulations. Strong decision-making skills consistently drive productivity and reduce costs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Manager/Certified Medical Assistant
Bend Neurological Associates
Bend
11.2025 - Current
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Managed daily clinic operations and staff scheduling to enhance workflow efficiency.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Coordinated patient care services and ensured adherence to treatment protocols.
- Collaborated with physicians and staff to streamline clinical processes and enhance patient outcomes.
- Oversaw patient intake processes, maintaining accurate medical records and documentation.
- Led training sessions for new staff on procedures and best practices in care delivery.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Resolved customer complaints through proactive follow-up and effective corrective actions.
Independent Consultant
Rodan & Fields
03.2017 - Current
- Maintained safety regulations to protect staff and customers.
- Established processes and procedures that streamlined operational workflows.
- Directed staff management to optimize team effectiveness and operational performance.
- Applied decision-making skills to address workplace issues.
- Performed software troubleshooting to resolve technical issues.
- Kept customer information confidential and handled details accurately.
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
- Identified and addressed customer needs promptly to enhance service satisfaction.
Clinical Manager/Certified Medical Assistant
NW Brain & Spine
Bend
12.2005 - 10.2025
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Trained staff nurses in medical office procedures to standardize quality of care.
- Devised training programs to close gaps in nurse and staffs' competencies.
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
- Liaised between patients and physicians, initiating discussions regarding care.
- Interviewed applicants and made recommendations for new hires.
Education
High School Diploma -
Lakeview High School
Lakeview, OR06-1999
Some College (No Degree) -
COCC
Bend, ORSkills
- Clinical management practices
- Healthcare operations
- Operations management
- Appointment scheduling
- Quality assurance
- Workflow optimization
- Organizational development
- Training development
- Client management
- Work planning and prioritization
- Problem solving and analysis
- Team collaboration
Certification
- Certified Medical Assistant
- BLS
Timeline
Clinic Manager/Certified Medical Assistant
Bend Neurological Associates
11.2025 - Current
Independent Consultant
Rodan & Fields
03.2017 - Current
Clinical Manager/Certified Medical Assistant
NW Brain & Spine
12.2005 - 10.2025
High School Diploma -
Lakeview High School
Some College (No Degree) -
COCC