Sylvia Navarro Luna
Recent Graduate In General Studies, Certified Medical Assistant
Munster,IN
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Certified Medical Assistant / Clinic Manager
AdventHealth MedicalGroup
Hinsdale, IL
01.1999 - 05.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Compiled financial data to comply with budget.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
Education
Bachelor of General Studies - Education
Indiana University Northwest
Gary, IN 08.2018 - 08.2022
Medical Assistant Associates Degree - Medical Technology
Aristotle College of Medical And Dental Technology
Hammond, Indiana 01.1993 - 05.1994
Skills
Employee scheduling
Business Development
Cost Control
Operations management
Staff Management
Staff supervision
Strategic planning
Training
Recruiting and interviewing
Employee performance evaluations
Project Management
Timeline
Bachelor of General Studies - Education
Indiana University Northwest
08.2018 - 08.2022
Certified Medical Assistant / Clinic Manager
AdventHealth MedicalGroup
01.1999 - 05.2022
Medical Assistant Associates Degree - Medical Technology
Aristotle College of Medical And Dental Technology
01.1993 - 05.1994