Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Navarro Luna

Recent Graduate In General Studies, Certified Medical Assistant
Munster,IN

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

Certified Medical Assistant / Clinic Manager

AdventHealth MedicalGroup
Hinsdale, IL
01.1999 - 05.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Compiled financial data to comply with budget.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.

Education

Bachelor of General Studies - Education

Indiana University Northwest
Gary, IN
08.2018 - 08.2022

Medical Assistant Associates Degree - Medical Technology

Aristotle College of Medical And Dental Technology
Hammond, Indiana
01.1993 - 05.1994

Skills

Employee scheduling

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Timeline

Bachelor of General Studies - Education

Indiana University Northwest
08.2018 - 08.2022

Certified Medical Assistant / Clinic Manager

AdventHealth MedicalGroup
01.1999 - 05.2022

Medical Assistant Associates Degree - Medical Technology

Aristotle College of Medical And Dental Technology
01.1993 - 05.1994

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Sylvia Navarro LunaRecent Graduate In General Studies, Certified Medical Assistant