ANGEL JONES
Glen Burnie,Maryland
Summary
I am an established Office Supervisor/CCMA who is successful at mentoring medical technicians and front office personnel. Well-versed in regulatory requirements. Positive individual with a strong history of writing extensive policies and procedures for busy physicians' offices. Offering a successful medical career history spanning more than 20+ years. Reliable and flexible, with strong clinical skills and commitment to patient care, clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Overview
17
17
years of professional experience
Work History
Certified Clinical Medical Assistant
Luminis Health Cardiac Surgery Specialist
Annapolis, MD
01.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Complete 12 lead EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Educated patients on testing and preparation steps prior to procedure.
Office Supervisor, Certified Medical Assist
MARYLAND PRIMARY CARE PHYSICIANS
BOWIE, Maryland
06.2012 - 01.2025
- Fielded complaints from clients and customers and rectified issues
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Completed employee evaluations and created plans to reward or enhance performance
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Evaluated employee job performance and motivated staff to improve productivity
- Hired and trained 10+ front desk agents and ensured compliance with company procedures
- Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the practice manager afterwards
- Backed up all front desk employees and subbed in if there was an absence or someone was away from the office
- Created schedule of front office workers
- File and organize accounts payable invoices, purchase orders and check requests by vendors
- Assist accounts payable/payroll with other accounts payable and payroll responsibilities
- Developing personnel policies, resolving labor conflicts, maintaining equipment, ordering medical supplies, ensuring compliance with all guidelines, guaranteeing medical records are stored properly
- Oversee day to day operations (scheduling, billing, collections, etc)
- Prior authorization for imaging and medication
- Performing EKG, blood draws, injections, surgical procedures, hearing and eye screening test
Certified Medication Technician
BRIGHTVIEW ASSISTED LIVING
Edgewater, MD
12.2011 - 06.2012
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Lead medication tech, oversee floor techs
- Administered medications via injections or oral dispensing
- Checking vital signs, assisted with daily living
Certified Medication Technician
GINGER COVE
Annapolis, MD
12.2008 - 12.2011
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client objectives
- Administered medication
- Assisted residents with daily living (bathing, dressing and feeding, etc)
- Light computer work, filing and bookkeeping
- Obtain records and vital signs
- Maintain a seat on the safety board
Education
CERTIFIED MEDICAL ASSISTANT -
TESST College of Technology
Baltimore, MD04.2012
Skills
- Policy and procedure development
- HIPAA and OSHA regulations
- Payroll administration
- Budget oversight
- Insurance referral facilitation
- Hiring medical personnel
- Managing files and records
- New hire training
- Safety protocol
- Customer experiences
- Cost analysis and savings
- Team building and motivation
- Employee scheduling
- Supervision and training
- Calm under pressure
- Opening and closing procedures
- Detail-oriented
- Proficient in MS Office
- Excellent time management
- Strong communication skills
- ICD 9, 10, CPT coding
- Medical terminology
- Inventory and supply management
- Patient scheduling
- AED certification
- Insurance precertification processes
- Cash deposit preparation
- Vital signs monitoring
- EKG monitoring
- Phlebotomy
- Sterilization techniques
- Cardiac monitoring
- Stress testing
- EKG interpretation
- Basic life support
- Pulmonary function measurement
- Team collaboration
- Patient preparation
Timeline
Certified Clinical Medical Assistant
Luminis Health Cardiac Surgery Specialist
01.2025 - Current
Office Supervisor, Certified Medical Assist
MARYLAND PRIMARY CARE PHYSICIANS
06.2012 - 01.2025
Certified Medication Technician
BRIGHTVIEW ASSISTED LIVING
12.2011 - 06.2012
Certified Medication Technician
GINGER COVE
12.2008 - 12.2011
CERTIFIED MEDICAL ASSISTANT -
TESST College of Technology