Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Clinic Manager, Certified Medical Assistant, NCT
Integrity Urgent Care
Greenville, TX
05.2024 - Current
Administered patient care, including vital signs and medical histories, to support efficient clinic operations.
Managed electronic health records (EHR) for accurate patient documentation and streamlined information retrieval.
Educated patients on treatment plans and medication instructions to enhance understanding and compliance.
Oversaw daily clinic operations, ensuring compliance with health regulations and standards.
Managed staff schedules, optimizing resource allocation to enhance patient care efficiency.
Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
Developed training programs for new employees, fostering a culture of continuous learning and improvement.
Coordinated patient flow processes, reducing wait times and enhancing overall patient satisfaction.
Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Hired, trained and supervised employees to maintain team of high performers.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Administrative Assistant
Quinlan Independent School District
Quinlan, TX
08.2015 - 05.2025
Developed filing systems, improving document retrieval efficiency and organization.
Assisted in budget tracking, ensuring adherence to financial protocols and procedures.
Trained new administrative staff on procedures, fostering a collaborative work environment.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Optimized calendar management for executives by scheduling appointments.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Certified Medical Assistant (CMA) promoted to clinic coordinator at Jackson Purchase Medical CenterCertified Medical Assistant (CMA) promoted to clinic coordinator at Jackson Purchase Medical Center
Certified Medical Assistant/Clinic Coordinator at Fast Pace Health Urgent CareCertified Medical Assistant/Clinic Coordinator at Fast Pace Health Urgent Care