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Hi, I’m
Cassandra Mueller
Marysville
Work Preference
Summary
Strategic healthcare operations leader with experience in managing clinical teams and optimizing ophthalmology practices. Drives improvements in revenue, patient experience, and operational efficiency. Leads cross-functional teams, implements scalable workflows, and ensures disciplined financial management in high-volume environments while balancing patient-centered care.
Overview
6
years of professional experience
Work History
Eye Associates NorthwestNorthgate
Clinic Manager
06.2024 - Current
Job overview
- Direct daily operations for clinical and administrative teams while managing physician and technician schedules to maximize productivity and patient access.
- Led operational improvements enabling the clinic to maintain EBITDA performance 15% above target for the fiscal year.
- Generated $275,000 in clinic revenue for the year, exceeding projected revenue targets by 8% above expected budget performance.
- Implemented workforce optimization strategies that maintained labor ratios below 4%, supporting sustainable cost efficiency and high patient care quality.
- Managed annual clinic operating budget of approximately $250,000, achieving disciplined expense control and accurate financial reporting.
- Reduced past-due patient collections by 50% through improved billing workflows and accountability processes.
- Established new customer service protocols that improved patient satisfaction scores and reduced operational turnaround times.
- Led employee development including performance reviews, technician training, and onboarding programs.
- Manage vendor relationships and operational contracts to ensure service quality and cost efficiency.
- Analyze daily batch reports, financial reconciliation, and operational metrics to ensure accurate revenue tracking and operational efficiency.
- Introduced new clinical technologies and workflow redesign to improve patient throughput.
- Chair the clinic Safety Committee ensuring compliance with HIPAA and OSHA standards.
Family Eye CareLemoore
Lead Optometric Technician
05.2021 - 01.2023
Job overview
- Supervised daily clinical operations and technician workflows, enhancing patient throughput.
- Trained and onboarded new technicians in EMR documentation, HIPAA compliance, and pre-testing procedures, ensuring staff readiness.
- Standardized pre-testing workflows to reduce clinical errors and improve operational consistency.
- Managed clinical inventory and coordinated equipment maintenance.
- Liaised between providers and staff to enhance operational communication.
Duvall Family EyecareDuvall
Ophthalmic Technician
03.2020 - 12.2020
Job overview
- Conducted comprehensive ophthalmic workups, enhancing diagnostic accuracy through visual acuity testing, tonometry, keratometry, and OCT imaging.
- Assisted physicians in performing specialty procedures, ensuring patient safety and comfort during intravitreal injections.
- Maintained and calibrated ophthalmic diagnostic equipment, ensuring optimal performance and strict adherence to infection control protocols.
- Documented patient histories and abnormal findings in EMR systems.
Education
Western Governors UniversitySalt Lake City, UT
MBA from Healthcare
05.2026 - 05.2026
Azusa Pacific UniversityAzusa, CA
Bachelor of Science
Skills
- Healthcare management
- Clinical management
- Patient coordination
- Patient relations
- Healthcare operations
- Regulatory compliance
- HIPAA standards
- Operational leadership
- Program management
- Financial analysis
- Clinical leadership
- Data analysis
- Process improvement
- Operations management
- Team building
- Staff supervision
- Employee training
- Corporate governance
- Healthcare marketing
- Clinical leadership
- CPR/AED certified
Timeline
Western Governors University
MBA from Healthcare
05.2026 - 05.2026
Clinic Manager
Eye Associates Northwest
06.2024 - Current
Lead Optometric Technician
Family Eye Care
05.2021 - 01.2023
Ophthalmic Technician
Duvall Family Eyecare
03.2020 - 12.2020
Azusa Pacific University
Bachelor of Science