Amanda Willoughby
San Antonio,TX
Summary
Accomplished and Dedicated Automotive Service Advisor with a proven track record in customer satisfaction, problem resolution, and effective communication. Expertise in mentoring and team collaboration enhances service delivery and retention.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Ancira Chevrolet
San Antonio, TX
07.2019 - 01.2026
- 7 Years Service Advising experience at high volume dealership (3k RO's/month with 6 advisors)
- "Go-To" advisor for sales, fleet, and body shop personnel.
- Punctual, on time, efficient worker, and early arrival to ensure appointments are forecasted.
- General Motors Service of Excellence award winner
- Communicated effectively with technicians regarding current jobs, status updates, and special requests from customers while keeping customers updated.
- Increased customer satisfaction index and retntion ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key fleet account losses by researching discrepancies, and correcting problems.
- All General Motor (Chevrolet) quartile courses completed from 2019-current (2026)
- Educated customers about preventative maintenance offers and bundles Assisted customers in understanding vehicle maintenance and service options.
- Greeted customers, identified their needs and provided advice on available services due by time/mileage.
- Managed customer inquiries regarding warranties, recalls and maintenance
- Willing to do whatever the team needs, helping others when needed, always.
- Provided estimates of repair costs to customers and discussed options with them.
- Mentored or trained new advisors
Education
High School Diploma -
Boerne Samuel V. Champion High School
Boerne06-2014
Skills
- Mechanical aptitude
- Customer retention
- Precise documentation
- Follow-up skills
- Time management
- Strong work ethic
- Warranty and extended warranty management
- Fleet account management
- Team player mentality
- Customer relationship management
- Education and training up to date
- Price quoting
- Problem solving
- Effective communication
- Proficient with CDK applications
- Team collaboration
- Mentoring and training
- Organization
- Appointment scheduling
- Performance goals
- Listening skills
Timeline
Automotive Service Advisor
Ancira Chevrolet
07.2019 - 01.2026
High School Diploma -
Boerne Samuel V. Champion High School