Robert Blackburn
Victoria,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Ancira Partners Chevrolet GMC. Skilled in vehicle diagnostics and customer relations, I excel in driving service quality and efficiency. Achieved a consistent customer satisfaction rate above target, leveraging strong technical knowledge and a commitment to excellence in service advising and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Ancira Partners Chevrolet GMC
2023.01 - Current
- Answered questions and provided information about Area of expertise.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
Small Business Owner
Blackburn Automotive Services
2017.02 - 2022.12
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Technician
W.C. Auto
2016.01 - 2017.02
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Automotive Repair - Automotive Repair
Texas State Technical College - Waco
Waco, TX05.2015
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Technical knowledge
- Service Advising
- Repair Recommendations
- Documentation
- Follow-up skills
- Warranty processing
- Estimating costs
- Parts Ordering
- Vehicle Inspection
- Vehicle diagnostics
- Work Order Management
- Appointment Scheduling
- Customer Education
- Diagnostic Tools
- Automotive Terminology
- Attention to Detail
- Customer Service
- Quality Control
- Performance Goals
- Records Management
- Strong Work Ethic
- Team Collaboration
- Data Entry
- Complaint resolution
- Tech-Savvy
- Staff education and training
- Cost Estimation
- Account Management
- Computer Skills
- Sales expertise
- Product Training
- Mechanical Aptitude
- Team Player
- Valid Driver's License
- Maintenance and repairs
- Small business operations
- Verbal and written communication
- Business Management
- Administrative Oversight
- Bidding processes
- Cost Reduction
- Talent Development
- Quality Management Systems
Timeline
Automotive Service Advisor
Ancira Partners Chevrolet GMC
2023.01 - Current
Small Business Owner
Blackburn Automotive Services
2017.02 - 2022.12
Service Technician
W.C. Auto
2016.01 - 2017.02
Automotive Repair - Automotive Repair
Texas State Technical College - Waco
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