Amanda Wilson-Capers
Tulsa,OK
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Patient Services Supervisor
Saint Francis Healthcare System
Tulsa, OK
10.2019 - 06.2021
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions. Providing guidance and leadership to over 20 employees across more than 4 departments.
- Motivated and supervised patient services representatives and clinical assistant's in delivering quality patient care.
Clinic Office Coordinator
OSU Medical Center
Tulsa, OK
10.2018 - 10.2019
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Patient Services Representative
Saint Francis Healthcare System
Tulsa, OK
04.2012 - 10.2018
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Generated monthly statements to check outstanding balances.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tulsa,OKBachelor of Arts - Hospitality Administration And Management
Northeastern State University
Broken Arrow, OKSkills
- Employee Recruitment and Hiring
- Product Specifications
- Financial Operations Oversight
- Expenditure Authorization
- Employee Performance Evaluations
- Employee Work Scheduling
- Customer Service Standards
- Vendor Relationships
- Patient Services Management
- Staff Leadership
- Event Planning and Assistance
- Event Preparation
- Team Meetings
Wedding and Event Planning
I have planned and executed a number of events including weddings, family reunions and birthday parties. Event planning started out as hobby and transformed into a passion.
Timeline
Patient Services Supervisor
Saint Francis Healthcare System
10.2019 - 06.2021
Clinic Office Coordinator
OSU Medical Center
10.2018 - 10.2019
Patient Services Representative
Saint Francis Healthcare System
04.2012 - 10.2018
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Arts - Hospitality Administration And Management
Northeastern State University