Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Summary

Versatile employee, and manager dedicated to inspiring shared vision and empowering teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups. In-depth knowledge of sound business solutions paired with first-rate influencing skills to meet and exceed goals. Committed to ensuring positive engagement with those around.

Overview

9
9
years of professional experience

Work History

Coffee Barista

BlackRock Coffee Bar
04.2022 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

EXPERIENCE Assistant Store Manager

Vans
09.2019 - 04.2022
  • Worked on sales floor and interacted with customers and employees to maximize and expand potential
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
  • Monitored and adjusted staff schedules based on business requirements
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

Lead Sales Associate

Pacsun
10.2017 - 06.2018
  • Worked closely with store management to implement new policies, track incidents, and resolve employee concerns
  • Oversaw store operations as shift lead for all sales associates
  • Reviewed transactions regularly for accuracy and reconciled cash through shifts to minimize losses
  • Used POS system to complete orders and process payments for purchases
  • Minimized loss by watching for and recognizing security risks and active theft
  • Maintained knowledge of current sales and promotions, return and exchange policies,
  • AW
  • Jun 2018 and security practices
  • Quickly connected with each customer to offer assistance and promote products.

Sales Floor Manager

Zumiez
05.2016 - 05.2017
  • Provided recommendations to customers and upsold company products
  • Assisted managers and assistant store managers with personnel, merchandising, and product supervision
  • Kept adequate products on selling floor and checked storeroom for needed inventory
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Stayed closely connected with floor operations by engaging customers and offering assistance
  • Trained and mentored employees to boost individual and team performance
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers
  • Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.

Education

High School Diploma -

Summit High School
OR

Skills

  • Budgeting and cost control Inventory control
  • Staff management Operations oversight
  • Training and development Team building and leadership
  • Operations management Staff hiring
  • Financial management Oversee administrative functions

Timeline

Coffee Barista

BlackRock Coffee Bar
04.2022 - Current

EXPERIENCE Assistant Store Manager

Vans
09.2019 - 04.2022

Lead Sales Associate

Pacsun
10.2017 - 06.2018

Sales Floor Manager

Zumiez
05.2016 - 05.2017

High School Diploma -

Summit High School

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