Amanda Worley
Alvaton,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
West Newnan Wings & Things
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Hilton Peachtree City Hotel And Conference Center
01.2023 - 05.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Picker
Amazon Warehouse
10.2022 - 12.2022
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
Server Manager
Silo Steakhouse
09.2021 - 10.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Crosspoint Christain Academy
Hollanville Ga05.2022
Skills
- Guest Engagement
- Order Delivery Practices
- Safe Food Handling
- Daily Specials Memorization
- Relationship Management
- Professional Appearance
- Sales Expertise
- Point of Sale Operation
Timeline
Server
West Newnan Wings & Things
05.2023 - Current
Bartender
Hilton Peachtree City Hotel And Conference Center
01.2023 - 05.2023
Picker
Amazon Warehouse
10.2022 - 12.2022
Server Manager
Silo Steakhouse
09.2021 - 10.2022
High School Diploma -
Crosspoint Christain Academy