Amanda Worrells
Flora,IL
Summary
Experienced professional skilled in crisis management, client assessment, and intervention strategies. Proven ability to document progress and coordinate services for diverse populations, ensuring effective support and client satisfaction.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Qualified Intellectual Disabilities Professional
Clay County Rehabilitation Center
Flora, IL
07.2017 - Current
- Assisted clients in developing coping strategies and life skills for daily challenges.
- Documented client progress and maintained accurate records of treatment plans.
- Implemented intervention strategies tailored to individual client needs.
- Conducted intake assessments to determine client eligibility for services.
- Facilitated effective communication between clients, families, and healthcare providers.
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated production schedules to meet changing demands and priorities.
- Implemented quality control measures to maintain product standards and compliance.
- Resolved employee issues and conflicts to maintain a positive work environment.
- Collaborated with management to develop process improvement initiatives for efficiency.
- Troubleshot equipment problems to repair or report diagnostics.
- Identified areas for improvement within the manufacturing process and implemented corrective measures accordingly.
- Enforced company policies relating to safety standards within the factory environment.
- Assessed employee performance through observation and feedback sessions.
- Maintained accurate records of employee performance, attendance, and training.
- Created reports detailing daily production metrics such as output rate, downtime, scrap rates.
- Addressed issues raised by workers concerning their job duties or working conditions.
- Coordinated with other departments to ensure smooth workflow across the factory floor.
- Coordinated fundraising events to engage community participation and support.
- Collaborated with volunteers to organize logistics for fundraising campaigns.
- Created promotional materials for various campaigns to raise awareness of the organization's mission.
- Assisted marketing team with development and delivery of innovative campaigns to support fundraising activities.
- Managed social media accounts dedicated to fundraising campaigns with timely updates.
- Directed work of fundraising team to successfully achieve fundraising targets on or ahead of schedule.
Direct Support Professional
CILA Corps.
Flora, IL
01.2012 - 07.2017
- Assisted individuals with daily living activities and personal care routines.
- Collaborated with team members to ensure quality care and service delivery.
- Monitored client progress and adjusted support strategies as needed.
- Provided transportation to appointments and community activities for clients.
- Maintained accurate documentation of client interactions and services provided.
- Trained new staff on best practices for client support and engagement.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Internship
Clay County Health Department
Flora, Illinois
04.2017 - 07.2017
- Led summer First Aid training program for youth, equipping them for babysitting responsibilities.
- Executed community emergency preparedness survey to assess local readiness.
- Assisted health and sanitation inspections, contributing to regulatory compliance.
- Vector surveillance-regular testing of local mosquitoes for West Nile
Education
Bachelor of Science - Human services/Management
University of Phoenix
OnlineSkills
- Client intervention
- Crisis management
- Case coordination
- Progress documentation
- Technical troubleshooting
- Event coordination
- Social media management
- Communication skills
- Team collaboration
- Problem solving
- Creative thinking
- Coordinating events
- Fundraising events
References
References available upon request.
Education and Training
other
Timeline
Qualified Intellectual Disabilities Professional
Clay County Rehabilitation Center
07.2017 - Current
Internship
Clay County Health Department
04.2017 - 07.2017
Direct Support Professional
CILA Corps.
01.2012 - 07.2017
Bachelor of Science - Human services/Management
University of Phoenix