AMANDA WYCHOPEN
San Antonio,TX
Summary
Dynamic professional with extensive experience in customer service and team management at All Web Leads. Proven ability in problem resolution and team building, enhancing customer satisfaction and operational efficiency. Skilled in inventory management and effective communication, consistently achieving business goals through strategic collaboration and quality assurance.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
All Web Leads
Austin , TX
06.2022 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Kitchen Manager
Jason Dady Restaurant Group
San Antonio, Tx
02.2017 - 03.2020
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Medical Courier
Beavex LLC
San Antonio, Tx
02.2014 - 01.2017
- Alerted customers regarding weather-related delays to pickup or delivery.
- Performed daily pickups of medical specimens from multiple businesses.
- Used strong time management skills to coordinate deliveries in timely manner.
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Store Manager
GameStop
Dallas, Tx
03.2008 - 08.2011
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education
Associate of Art - Culinary Art
Culinary Institute of America
San Antonio, Tx12.2014
Skills
- Team building
- Inventory Management
- Recruitment and hiring
- Customer Service
- Problem Resolution
- Business Operations
- Team collaboration
- Communication skills
- Quality assurance
- Time management
- Customer service
- Prioritization
- Issue resolution
References
References available upon request.
Timeline
Customer Service Representative
All Web Leads
06.2022 - 06.2023
Kitchen Manager
Jason Dady Restaurant Group
02.2017 - 03.2020
Medical Courier
Beavex LLC
02.2014 - 01.2017
Assistant Store Manager
GameStop
03.2008 - 08.2011
Associate of Art - Culinary Art
Culinary Institute of America