Amanda Wynn
Tampa,FL
Summary
I am a motivated professional offering proficiency in both financial and medical data coordination combined with strong mathematical and analytical resolving skills. Also being a dependable and fast learner to which there is always dedication for continuous, self-directed learning. Along with being a devoted Business Administrative professional, I also a have a history of meeting company goals, and exceeding production metrics by utilizing consistent and organized practices such as patterns in performance while also being skilled in adapting to new situations and challenges to best enhance any organizational brand.
Overview
13
13
years of professional experience
Work History
Intake Specialist /Prior Authorization Specialist
Tanyr Healthcare / Acu-Serve
Remote
10.2024 - Current
- Streamlined intake processes, significantly reducing wait times for clients.
- Evaluated client needs and determined service eligibility during assessments.
- Maintained comprehensive databases for tracking client information and service utilization.
- Worked collaboratively with multidisciplinary teams to provide consistent support during care transitions.
- Conducted training for new staff on intake protocols, enhancing team cohesion.
- Ensured adherence to confidentiality policies when managing sensitive client data.
- Accurately recorded patient medical histories and insurance information for processing purposes. As well as Prior Auth Initiation and Follow-up.
- Achieved or surpassed performance metrics in delivering high-quality service as an Intake Specialist.
AI Trainer
Infinitus
Remote
09.2023 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
- Prepared and presented supplementary learning material to support structured lessons.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 17%.
Benefits Verification Specialist
AmerisourceBergen
11.2022 - 09.2023
- Observed strict procedures to maintain data and plan participant confidentiality.
- Established verification of pharmacy medication cost
- Prior Authorization / Formulary Exception Initiation
- Verification of member and provider information under HIPAA Guidelines
- PAP documentation review
- Collecting Information of current and/or future health insurance and uploading / inputting all data into Patient Plus software.
- Document notation and coordination of informed information for member health benefits
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
Health Care Instructor
Concentrix
05.2019 - 12.2019
- Instruction to large groups of new hires on healthcare and call operations
- Giving disciplinary action when necessary
- Time and clock management, modifying, and monitoring
- Updating training curriculum on weekly basis
- Instructing in software systems i.e Maestro, Citrix, NICE, and COSMOS.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Gained strong leadership skills by managing projects from start to finish
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Sales Associate/Cashier/Customer Service
VR (Virtual Reality) Zone
04.2018 - 03.2019
- Greeting Guest (Acknowledging, welcoming, and informing guest of video game products, coupons, and offers)
- Money Handling and Transactions (Daily reporting, drawer counting, and weekly cash deposits of accumulated sales)
- Console and Software Maintenance (Occasional system reboot and re-wiring for optimal system operation, sanitizing interactive equipment after each guest use)
- Opening ( Uncovering console and computers, counting and reporting starting cash register, communicating arrival to owners, and ensuring all equipment is fully operational when powered on)
Customer Service Representative (contract)
OnBrand24
02.2017 - 04.2018
- Promptly tending to customer calls regarding Sales, Billing, Event Registrations, Order Tracking and
- Deliveries, Client Authorization, and Employment Screenings.
Winery Staff Member
Lucky's Market
10.2012 - 02.2017
- Recording and Filling Orders for Pick-Up
- Cold Food Prep for Wine Tastings (Utilizing Strong Knife Skills and Storage to ServSafe Standards)
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Opening (Daily Morning General Preparation for Department Work)
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting of brand new wine shipments.
Education
Bachelor of Business Admin./ Health Science Cert. - Business Administration
University of The People
Pasadena, CA01-2027
Office Administration Diploma - Office Administration
Atlanta Job Corp
Atlanta, GA11-2008
GED Diploma -
Milton High School
Alpharetta, GA01-2008
Skills
- MS Office
- Insurance Eligibility
- Advanced Excel Spreadsheet Functions
- Computer Networking
- Medical/Pharmacy Benefits Verification
- Document Coordination
- Database Configuration
- Medical Terminology
- Benefits Administration
- Data Analysis
- SQL
- New Hire Training
- Policy Compliance Controls
- Machine Learning
- CPT coding knowledge
- CPR Client Systems
- WayStar
- Medicare Criteria Review
- Technical Writing
- Prior Auth Coordination
- Correspondence Configuration
Additional Information
- Authorized to work in the US for any employer
Languages
Portuguese
Elementary
Spanish
Elementary
Japanese
Elementary
Timeline
Intake Specialist /Prior Authorization Specialist
Tanyr Healthcare / Acu-Serve
10.2024 - Current
AI Trainer
Infinitus
09.2023 - 07.2024
Benefits Verification Specialist
AmerisourceBergen
11.2022 - 09.2023
Health Care Instructor
Concentrix
05.2019 - 12.2019
Sales Associate/Cashier/Customer Service
VR (Virtual Reality) Zone
04.2018 - 03.2019
Customer Service Representative (contract)
OnBrand24
02.2017 - 04.2018
Winery Staff Member
Lucky's Market
10.2012 - 02.2017
Bachelor of Business Admin./ Health Science Cert. - Business Administration
University of The People
Office Administration Diploma - Office Administration
Atlanta Job Corp
GED Diploma -
Milton High School