Bianca Salinas
Tucson,AZ
Summary
Attain a position that will enable me to use my strong communication, organizational skills, customer service, and my ability to work well with others. Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively orally and through writing and developing prior authorization workflows.
Overview
12
12
years of professional experience
Work History
Medication and Prior Authorization Specialist
Teris health Services
04.2023 - Current
- Enhanced clinic efficiency by assisting physicians with medication refills and communicating with facilities to make sure it is done in a timely manner.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
Bilingual Medical Assistant
Optima medical
03.2022 - 04.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests such as EKGs, blood draws, and ANS testing. As well as placing orders for labs, xrays and referrals.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Provider Services Representative
Blue Cross Blue Shield of AZ
07.2019 - 03.2022
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Assisted in the training of new Provider Services Representatives, ensuring consistent quality service delivery.
Intake Specialist
Terros Behavioral Health
03.2017 - 09.2018
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Bilingual Medical Assistant
Clinica La Familia
12.2014 - 10.2016
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
Bilingual Medical Assistant
El Rio Health
12.2011 - 07.2012
- Enhanced patient satisfaction by effectively managing inbound and outbound calls, addressing inquiries, and providing information.
- Streamlined appointment scheduling for improved patient experience and increased efficiency of clinic operations.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
Education
Associate of Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ05.2013
Medical Assistant Certificate - Medical Assisting
Pima Medical Institute
Tucson, AZ05.2011
High School Diploma -
Aztec Middle College
05.2010
Skills
- Experience in front and back office as a Bilingual Medical Assistant with a sensitive, caring, and professional attitude towards employees, patients, and their families
- Data Entry
- Recordkeeping
- First Aid/CPR
- Google Drive
- Time Management
- MS Office
- Organizational Skills
- Organization and Time Management
- Good Telephone Etiquette
Professional Medical Experience
- Teris health Services, 04/2023, current
- Optima medical, 03/2022, 04/2023
- Clover health, 07/2021, 03/2022
- Blue Cross Blue Shield of AZ, 07/2019, 03/2021
- Terros Behavioral Health, 03/2017, 09/2018
- Clinica La Familia, 12/2014, 10/2016
- El Rio Health, 12/2011, 7/2012
Relevant Skills And Experience
My responsibilities include but are not limited to taking patient vitals, Giving injections, Assisting providers with procedures, Performing an EKG, Collecting and Running Urinalysis, Preparing and sending Cultures, Educating Patients, Sending Medications, Preparing paperwork, DNA testing, Immigration Physical exams, etc., My responsibilities include but are not limited to Supervising front office staff when supervisor is off duty, Managing patient intake and flow, Verifying private insurances and AHCCCS, Explaining benefits to patients, Collecting co pay’s, Preparing and handling Medical Records, Scheduling appointments, Managing referrals, Managing Medical Records, Data Entry (75 WPM), HIPAA Knowledge, etc.
Languages
Spanish
Professional Working
Timeline
Medication and Prior Authorization Specialist
Teris health Services
04.2023 - Current
Bilingual Medical Assistant
Optima medical
03.2022 - 04.2023
Provider Services Representative
Blue Cross Blue Shield of AZ
07.2019 - 03.2022
Intake Specialist
Terros Behavioral Health
03.2017 - 09.2018
Bilingual Medical Assistant
Clinica La Familia
12.2014 - 10.2016
Bilingual Medical Assistant
El Rio Health
12.2011 - 07.2012
Associate of Science - Healthcare Administration
Pima Medical Institute
Medical Assistant Certificate - Medical Assisting
Pima Medical Institute
High School Diploma -
Aztec Middle College
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