Wix
Amanda Yehya
Administrative Assistant
Sacramento,CA
Summary
Dedicated employee with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Has proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Also, self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Manager
Mattone Ristorante
Sacramento, CA
01.2024 - 06.2024
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Content creation boosting reservations by 31%
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Server
Mattone Ristorante
Sacramento, CA
05.2021 - 06.2024
- Improved dining experience by providing prompt, attentive service to guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Provided attentive service (5-6 tables) during high-volume periods without sacrificing attention to detail or guest rapport.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Hostess
Biba
Sacramento, CA
07.2016 - 03.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering 30 phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained organized and welcoming environment, ensuring comfort of guests throughout their visit.
Education
Bachelor of Arts - Mathematics
Sacramento City College
Sacramento, CA 05.2001 -
High School Diploma -
C. K. Mcclatchy High School
Sacramento, CA 06.2024 -
Skills
Financial Management
Policy Implementation
Concealing proprietary information
Team collaborating
Focus on guest relations
Customer service
Data entry
Phone Communications
Catering orders
Maintaining front desk
Software
Resy/Open Table
Microsoft Excel
Microsoft Word
Timeline
High School Diploma -
C. K. Mcclatchy High School
06.2024 -
Manager
Mattone Ristorante
01.2024 - 06.2024
Server
Mattone Ristorante
05.2021 - 06.2024
Hostess
Biba
07.2016 - 03.2020
Bachelor of Arts - Mathematics
Sacramento City College
05.2001 -