Amanda Young
Ava,MO
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Manager
31 Auto & Diesel
Ava, Missouri
07.2012 - 07.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Specialized Receptionist
FCC Behavioral Health-Mountain Grove, MO
Mountain Grove, MO
11.2024 - 05.2025
- As a specialized receptionist I maintained the office along with all the incoming and outgoing calls. I handled the SUD services including communications with the courts, probation and parole, as well as the client services. I maintained constant communication with the clients with reminders about classes, appointments, and upcoming court dates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Billing & Coding
Eustasis
Springfield, MO
09.2022 - 10.2023
- Provided timely feedback on assignments, enabling students to improve their understanding of complex topics related to medical billing and coding practices.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Enhanced team productivity by organizing regular training on best practices in medical billing and coding.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Actively participated in departmental meetings, sharing knowledge on emerging trends in the field of medical billing and coding practices.
- Provided medical billing and coding duties.
Front Desk Receptionist
Maranatha Health & Wellness
09.2016 - 12.2017
- Responsibilities: Overseeing daily operations, managing staff, ensuring compliance state mandated rules and laws, ensuring correct coding and billing procedures are followed, and providing exceptional customer service. Also responsible for overseeing the daily operations of the business, keeping track of the financials for the business in our business. I was responsible for completing a dashboard of patient files that I was responsible for coding and billing.
- Communication
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
Education
High School Diploma -
Ava High School
Ava, MO05-2009
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy
01-2026
Skills
- Front office coordination
- Experienced with accounting software tools
- Healthcare administrative support
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Account reconciliation
- Relationship building
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Team supervision
Timeline
Specialized Receptionist
FCC Behavioral Health-Mountain Grove, MO
11.2024 - 05.2025
Medical Billing & Coding
Eustasis
09.2022 - 10.2023
Front Desk Receptionist
Maranatha Health & Wellness
09.2016 - 12.2017
Office Manager
31 Auto & Diesel
07.2012 - 07.2025
High School Diploma -
Ava High School
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy