Amanda Young
Carlisle,IA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
29
29
years of professional experience
Work History
Retail Sales Associate
Rustic Swan
Ankeny, IA
11.2023 - 09.2025
- Operated point-of-sale systems, ensuring accurate transactions and cash handling procedures.
- Trained new associates on customer service protocols and operational procedures for seamless onboarding.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Assisted in on-boarding new vendors thru email and assisted with entering inventory into computer software.
- Maintained available inventory on the business website.
Receptionist/Kennel Attendant
Raccoon River Kennels
West Des Moines, IA
10.2011 - 09.2012
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments for daycare and boarding services.
- Maintained accurate records of client interactions and service requests using kennel management software.
- Exercised and initiated play with boarding and daycare guests.
- Fed, medicated and bathed dogs.
Receptionist
Westfield Veterinary Hospital
Johnston, IA
10.2009 - 09.2011
- Managed incoming calls and scheduled appointments using veterinary practice management software.
- Greeted clients and ensured a welcoming environment in the reception area.
- Maintained accurate patient records and updated client information efficiently.
- Assisted veterinarians with administrative tasks, including processing payments and returning phone calls.
- Trained new reception staff on office procedures and software systems for seamless operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Statement Team Assosicate
Citi
Urbandale, IA
09.2008 - 10.2009
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Maintained records on inventory in on-site warehouse.
- Provided quality control for credit cards statements.
- Worked with multiple spreadsheets and operating systems to record reprints, and daily operations.
Manager
Avondale Pet Resort
Des Moines, IA
11.1996 - 09.2008
- Led daily operations ensuring high-quality pet care and customer satisfaction.
- Developed and implemented staff training programs.
- Managed scheduling of 12 to 15 employees.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and guests.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, maintaining supply levels for smooth operations.
Education
Associate of Science - Business Adminisitration
AIB College of Busines
Des Moines, IA09-2003
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Store opening and closing
- Phone etiquette
- POS system operations
- Friendly and outgoing
- Verbal and written communication
- Attention to detail
Timeline
Retail Sales Associate
Rustic Swan
11.2023 - 09.2025
Receptionist/Kennel Attendant
Raccoon River Kennels
10.2011 - 09.2012
Receptionist
Westfield Veterinary Hospital
10.2009 - 09.2011
Statement Team Assosicate
Citi
09.2008 - 10.2009
Manager
Avondale Pet Resort
11.1996 - 09.2008
Associate of Science - Business Adminisitration
AIB College of Busines