Amanda Zeppenfeld
Red Hill,United States of America
Summary
Results-driven leader in commercial insurance underwriting with a focus on strategic vision and team cohesion. Enhances service performance across diverse groups while fostering collaboration and delegation. Drives employee engagement and implements innovative solutions to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Client Service Center, CL
Selective Insurance
Richmond, VA, Remote
10.2024 - Current
- Oversaw interactions between commercial lines underwriters and insureds, facilitating effective communication.
- Supervised underwriter activities while coordinating with internal and external personnel to ensure alignment.
- Develop management reports to monitor team performance and individual underwriter results.
- Maintained compliance with legal and regulatory requirements across all functions.
Manager, CL Underwriting
Nationwide
REMOTE, USA
01.2022 - 10.2024
- Achieved the highest Performance Review in 2023 of Exceeding Expectations.
- Collaborated closely with my team of 10 underwriters to enhance their comprehension of profitability strategies, which diverged significantly from previous years.
- Navigating pricing philosophy shifts, analyzing premium increases driven by exposure vs. rate and implementing de-risking measures.
- Skillfully coached underwriters to go beyond their comfort zones to ensure alignment with our company's objectives.
Supervisor, CL Service Center
Nationwide
HARLEYSVILLE, USA
03.2016 - 01.2022
- Led team of 17 associates in managing inbound phone calls, emails, and chats across multiple platforms, contributing to a 4.48 out of 5.00 Gallup Engagement survey score.
- Supported associates' career growth through constructive feedback, coaching, and guidance, enhancing team development.
- Executed business Hoshin plan focused on performance-driven behaviors, fostering a competitive, accountable, and solution-oriented team culture.
CL Lead Processor
Nationwide
HARLEYSVILLE, USA
05.2014 - 03.2016
- Reviewed commercial accounts with total premium of $250,000 or greater post-binding for quality assurance prior to issuance.
- Developed and distributed monthly report summarizing findings on all Middle Market Quality accounts for supervisor review.
CL SM UW Tech
Nationwide
HARLEYSVILLE, USA
03.2013 - 05.2014
- Ordered and analyzed additional reports, including financial reports, MVRs, and physical inspections, to enhance Predictive Modeling for renewal accounts.
- Facilitated communication between agents and company to resolve interface issues efficiently.
CL Processor, Quality Analyst
Harleysville Insurance
HARLEYSVILLE, USA
06.2007 - 03.2013
- Maintained comprehensive knowledge of company legacy and Access systems to support operational effectiveness.
- Conducted quality reviews by analyzing documentation against procedures to ensure compliance and accuracy.
Education
CcSigma Green Belt - Data Analytics
Insite
Cape Coral, FL01-2026
Associates in Insurance Services (AIS) - Insurance And Risk Management
The Institutes
Malvern, PA07-2024
Associate in General Insurance - Insurance
The Institutes
Malvern, PA, USA07.2013
BBA - Marketing
Temple University
Philadelphia, PA, USA08.2005
Skills
- Data analysis and risk assessment
- Change management strategies
- Coaching and mentoring
- Performance monitoring
- Team collaboration
- Regulatory compliance
- Employee development
- Process improvement
Certification
09/2016, P&C Resident Producer License, Pennsylvania DOI
Volunteer Experience
09/2022 - 10/2024, QUAKERTOWN, PA, USA, Second Chances Rescue, Inc., Spending time socializing cats and kittens from overcrowded city shelters that are looking for their forever homes., Clean cubbies, change litter boxes and given the cats time to stretch their legs and play with toys.
Affiliations
Green Team, St.Paul's, Telford, PA 10/2022 - Present.
Co-organize annual electronic and metal recycling events
Co-organize annual electronic and metal recycling events
Timeline
Supervisor, Client Service Center, CL
Selective Insurance
10.2024 - Current
Manager, CL Underwriting
Nationwide
01.2022 - 10.2024
Supervisor, CL Service Center
Nationwide
03.2016 - 01.2022
CL Lead Processor
Nationwide
05.2014 - 03.2016
CL SM UW Tech
Nationwide
03.2013 - 05.2014
CL Processor, Quality Analyst
Harleysville Insurance
06.2007 - 03.2013
CcSigma Green Belt - Data Analytics
Insite
Associates in Insurance Services (AIS) - Insurance And Risk Management
The Institutes
Associate in General Insurance - Insurance
The Institutes
BBA - Marketing
Temple University