Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Affiliations
Timeline
Generic

Amanda Zeppenfeld

Red Hill,United States of America

Summary

Results-driven leader in commercial insurance underwriting with a focus on strategic vision and team cohesion. Enhances service performance across diverse groups while fostering collaboration and delegation. Drives employee engagement and implements innovative solutions to achieve organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor, Client Service Center, CL

Selective Insurance
Richmond, VA, Remote
10.2024 - Current
  • Oversaw interactions between commercial lines underwriters and insureds, facilitating effective communication.
  • Supervised underwriter activities while coordinating with internal and external personnel to ensure alignment.
  • Develop management reports to monitor team performance and individual underwriter results.
  • Maintained compliance with legal and regulatory requirements across all functions.

Manager, CL Underwriting

Nationwide
REMOTE, USA
01.2022 - 10.2024
  • Achieved the highest Performance Review in 2023 of Exceeding Expectations.
  • Collaborated closely with my team of 10 underwriters to enhance their comprehension of profitability strategies, which diverged significantly from previous years.
  • Navigating pricing philosophy shifts, analyzing premium increases driven by exposure vs. rate and implementing de-risking measures.
  • Skillfully coached underwriters to go beyond their comfort zones to ensure alignment with our company's objectives.

Supervisor, CL Service Center

Nationwide
HARLEYSVILLE, USA
03.2016 - 01.2022
  • Led team of 17 associates in managing inbound phone calls, emails, and chats across multiple platforms, contributing to a 4.48 out of 5.00 Gallup Engagement survey score.
  • Supported associates' career growth through constructive feedback, coaching, and guidance, enhancing team development.
  • Executed business Hoshin plan focused on performance-driven behaviors, fostering a competitive, accountable, and solution-oriented team culture.

CL Lead Processor

Nationwide
HARLEYSVILLE, USA
05.2014 - 03.2016
  • Reviewed commercial accounts with total premium of $250,000 or greater post-binding for quality assurance prior to issuance.
  • Developed and distributed monthly report summarizing findings on all Middle Market Quality accounts for supervisor review.

CL SM UW Tech

Nationwide
HARLEYSVILLE, USA
03.2013 - 05.2014
  • Ordered and analyzed additional reports, including financial reports, MVRs, and physical inspections, to enhance Predictive Modeling for renewal accounts.
  • Facilitated communication between agents and company to resolve interface issues efficiently.

CL Processor, Quality Analyst

Harleysville Insurance
HARLEYSVILLE, USA
06.2007 - 03.2013
  • Maintained comprehensive knowledge of company legacy and Access systems to support operational effectiveness.
  • Conducted quality reviews by analyzing documentation against procedures to ensure compliance and accuracy.

Education

CcSigma Green Belt - Data Analytics

Insite
Cape Coral, FL
01-2026

Associates in Insurance Services (AIS) - Insurance And Risk Management

The Institutes
Malvern, PA
07-2024

Associate in General Insurance - Insurance

The Institutes
Malvern, PA, USA
07.2013

BBA - Marketing

Temple University
Philadelphia, PA, USA
08.2005

Skills

  • Data analysis and risk assessment

  • Change management strategies

  • Coaching and mentoring

  • Performance monitoring

  • Team collaboration

  • Regulatory compliance

  • Employee development

  • Process improvement

Certification

09/2016, P&C Resident Producer License, Pennsylvania DOI

Volunteer Experience

09/2022 - 10/2024, QUAKERTOWN, PA, USA, Second Chances Rescue, Inc., Spending time socializing cats and kittens from overcrowded city shelters that are looking for their forever homes., Clean cubbies, change litter boxes and given the cats time to stretch their legs and play with toys.

Affiliations

Green Team, St.Paul's, Telford, PA 10/2022 - Present.
Co-organize annual electronic and metal recycling events

Timeline

Supervisor, Client Service Center, CL

Selective Insurance
10.2024 - Current

Manager, CL Underwriting

Nationwide
01.2022 - 10.2024

Supervisor, CL Service Center

Nationwide
03.2016 - 01.2022

CL Lead Processor

Nationwide
05.2014 - 03.2016

CL SM UW Tech

Nationwide
03.2013 - 05.2014

CL Processor, Quality Analyst

Harleysville Insurance
06.2007 - 03.2013

CcSigma Green Belt - Data Analytics

Insite

Associates in Insurance Services (AIS) - Insurance And Risk Management

The Institutes

Associate in General Insurance - Insurance

The Institutes

BBA - Marketing

Temple University
Amanda Zeppenfeld