Amanda Zornes
Urbana ,OH
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced in material handling and inventory control. Proven ability to enhance production efficiency through effective teamwork and cross-training. Consistently achieving targets while maintaining a safe and organized work environment.
Overview
12
12
years of professional experience
Work History
Production Associate
Midwest Express, Inc.
Marysville, OH
11.2021 - Current
- Conducted quality checks on finished goods, ensuring compliance with company guidelines.
- Assisted in maintaining clean and organized work areas to promote safety and efficiency.
- Worked alongside team members to consistently achieve production schedules and targets.
- Monitored inventory levels of raw materials, reporting shortages to supervisors promptly.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Processed inventory transfers to and from multiple inventory categories.
- Count inventory daily.
- Place and reverse rejections charging responsible departments.
- Part and material handling.
Returns Processor
Restoration Hardware
West Jefferson, OH
08.2020 - 11.2021
- Processed incoming returns efficiently to ensure timely restocking and inventory accuracy.
- Utilized warehouse management systems to track and document returned merchandise.
- Collaborated with team members to streamline return processing workflows for improved efficiency.
- Conducted quality checks on returned items to assess condition and suitability for resale.
Receptionist/Cashier
Twins Buick GMC
Columbus, OH
05.2019 - 01.2020
- Greeted and assisted customers, ensuring a welcoming environment and addressing inquiries promptly.
- Managed incoming calls, directing them to appropriate departments to enhance communication efficiency.
- Scheduled appointments and coordinated service activities, improving overall operational flow.
- Maintained organized reception area, contributing to a professional atmosphere for clients and staff.
- Processed customer transactions and handled payments accurately, reinforcing trust and reliability.
- Assisted in managing inventory of office supplies, ensuring adequate stock levels for daily operations.
- Implemented improved filing system for customer records, streamlining access to information when needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
HKT Teleservices
Dublin, OH
02.2017 - 05.2019
- Resolved customer inquiries efficiently through multiple communication channels.
- Documented customer interactions accurately in CRM systems for future reference.
- Conducted follow-up calls to ensure resolution of issues and enhance client relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist/Cashier
Automaxx
Delaware, OH
07.2013 - 06.2016
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted in processing orders and managing account updates promptly.
- Trained new employees on customer service protocols and best practices effectively.
Education
High School Diploma -
Jonathan Alder
Plain City, OHCertificate of Technical Studies - Pre-Veterinary Technician
Tolles Career & Technical Center
Plain City, OHSkills
- Efficient multitasking
- Inventory Control
- Data Entry
- Packaging and labeling
- Production support
- Computer skills
- Quality assurance
- Product inspection
- Materials handling
- Manufacturing processes
- Logistics
- Documentation
- Forklift certification
- Cross-training
- Strong work ethic
- Teamwork and communication
- Attention to detail
Timeline
Production Associate
Midwest Express, Inc.
11.2021 - Current
Returns Processor
Restoration Hardware
08.2020 - 11.2021
Receptionist/Cashier
Twins Buick GMC
05.2019 - 01.2020
Customer Service Representative
HKT Teleservices
02.2017 - 05.2019
Receptionist/Cashier
Automaxx
07.2013 - 06.2016
High School Diploma -
Jonathan Alder
Certificate of Technical Studies - Pre-Veterinary Technician
Tolles Career & Technical Center