Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Zwiebel

North Babylon,NY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator, Restorative artist

Lindenhurst Funeral home
lindenhurst , NY
02.2025 - Current
  • Maintained organized filing systems for easy retrieval of documents.
  • Supported staff with administrative tasks to improve workflow effectiveness.
  • Coordinated preparation and issuance of permits and documents associated with funerals and embalming.
  • Identified potential hazards related to embalming operations and took appropriate action.
  • Assisted with embalming processes, including arterial injection and cavity treatment.
  • Maintained records related to embalming activities as required by law and company policy.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.

FSA/ Mortuary Restorative Art

Dignity Memorial
West Babylon, NY
11.2022 - 03.2024
  • Transported deceased bodies from place of death to mortuary facility.
  • Restorative art, assisting with embalming
  • Set up chapel seating arrangements prior to visitation hours.
  • Ensured that all necessary forms were completed accurately before releasing a body for burial or cremation.
  • Accompanied family members during viewings of deceased loved ones.
  • Attended meetings with funeral directors to discuss upcoming services.
  • Inspected facilities regularly to ensure compliance with health codes and regulations.
  • Transported urns containing ashes of deceased individuals to specified locations upon request.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Provided emotional support by listening carefully to family members' concerns about their deceased loved one's care.
  • Removed deceased from place of death and transported to funeral home.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Offered counsel, comfort and support to loved ones during difficult times.
  • Participated in community activities for funeral home promotions and other purposes.

Funeral Assistant

Krauss Funeral Home
Franklin Square, NY
09.2022 - 10.2022
  • Set up flowers, opened and closed caskets, and acted as pallbearer.
  • Supported funeral director with all facets of funeral service coordination.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • I greeted funeral guests and coordinated seating.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Provided administrative support to funeral home staff.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

Funeral Director's Assistant

Fives Funeral Home
Smith Town , NY
07.2022 - 08.2022
  • Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
  • Loaded and operated hearses to transport caskets cautiously.
  • Acted as pallbearer during wake, funeral and burial process.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.

Security Officer

Allied Universal Security Services
Holbrook , NY
01.2021 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Cosmetologist

Cactus Salon
East Islip, NY
07.2018 - 01.2021
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Education

BLS EMT - EMS-EMT

Emergency Medical Service
Station One NBVFC
07-2025

Associate of Science - Mortuary Science And Embalming

Nassau Community College
Garden City, NY
05.2022

Cosmetology - Cosmetology

Wilson Tech
Dicks Hills
01-2019

Skills

  • FTC Compliance Understanding
  • Funeral service coordination
  • Customer relationship management
  • Legal documentation
  • Emotional support
  • Problem solving
  • Attention to detail
  • Family support
  • Compassionate communication
  • Cultural sensitivity
  • Administrative tasks
  • Active listening
  • Professionalism
  • Multitasking
  • End-Of-Life Care Conversations
  • Ceremony arrangement
  • Death certificate processing
  • Religious Rites Understanding
  • Analytical thinking
  • Adaptability

Certification

  • Licensed cosmetologist -
  • National Board Sciences funeral service
  • Certified security officer
  • Associates in Mortuary Science

Timeline

Office Administrator, Restorative artist

Lindenhurst Funeral home
02.2025 - Current

FSA/ Mortuary Restorative Art

Dignity Memorial
11.2022 - 03.2024

Funeral Assistant

Krauss Funeral Home
09.2022 - 10.2022

Funeral Director's Assistant

Fives Funeral Home
07.2022 - 08.2022

Security Officer

Allied Universal Security Services
01.2021 - 06.2022

Cosmetologist

Cactus Salon
07.2018 - 01.2021

BLS EMT - EMS-EMT

Emergency Medical Service

Associate of Science - Mortuary Science And Embalming

Nassau Community College

Cosmetology - Cosmetology

Wilson Tech

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