Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda C. Miller

Clawson

Summary

Commercial Insurance professional seeking an opportunity to implement 9+ years industry experience and exceptional interpersonal skills towards a competitive Sales position. Renowned for delivering exceptional customer service at both agency and carrier levels; driving satisfaction and retention while building strong client relationships. Skilled in analyzing complex data and making informed coverage assessments that align with specific business industries and operations. Known for fostering collaboration with internal teams on all levels and delivering consistent results through adaptability and teamwork. Expertise in client relations and coverage assessment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Client Service Specialist

Hylant
11.2023 - 04.2025
  • Worked alongside Client Service Executives for daily service and account management tasks including coverage review, renewal and new business marketing efforts, generating proposals, as well as client and carrier communications
  • Performed comprehensive program reviews to identify potential coverage issues and implement tailored solutions to retain client base.
  • Identified opportunities for cross-selling products, deepening existing client relationships.
  • Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.


Technical Underwriting Specialist

Amerisure Insurance
04.2018 - 11.2023
  • Served as a Liaison between Market Underwriters and internal rating team to evaluate risk and provide appropriate measures for Large Deductible and Retroactively rated programs.
  • Maintained up-to-date knowledge of industry trends and regulatory coverages to ensure compliance with all relevant guidelines.
  • Conducted comprehensive policy reviews for identifying areas of potential exposure or risk, reducing claims frequency.
  • Evaluated complex risks within established authority levels, ensuring sound rating decisions that balanced profitability and risk management objectives.
  • Enhanced underwriting efficiency by streamlining an efficient renewal process.

Associate Account Manager

Korotkin Insurance Group (KIG)
12.2015 - 04.2018
  • Developed strong relationships with Commercial Transportation clients through regular communication and excellent customer service.
  • Maintained high standards of customer service by answering pricing, availability, use and coverage questions.
  • Consulted with new and existing clients after binding to resolve problems and provide ongoing support.
  • Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.

Education

Public Relations

Eastern Michigan University
Ypsilanti, MI
01-2014

Skills

  • Experience in all Commercial lines of coverage; including but not limited to Property, General Liability, Auto, Workers' Comp, Umbrella, Professional Liability, Crime, Inland Marine, Directors & Officers, Errors & Omissions & Foreign Liability
  • Well acquainted with Applied EPIC system, ImageRight & ProMetrix data tools
  • Extensive knowledge of Microsoft Word, Excel, Powerpoint/templafy applications
  • Interpersonal Communication
  • Cross-functional coordination
  • Internal/External collaboration
  • Client relationship building

Certification

State of Michigan Resident Producer - Property & Casualty

Timeline

Senior Client Service Specialist

Hylant
11.2023 - 04.2025

Technical Underwriting Specialist

Amerisure Insurance
04.2018 - 11.2023

Associate Account Manager

Korotkin Insurance Group (KIG)
12.2015 - 04.2018

Public Relations

Eastern Michigan University

Similar Profiles

CREATE PROFILE