Amanda Estevan
Navy Federal Credit Union
Stephens City,VA
2
Languages
1
Certification
12
years of professional experience
Over the last 10 years I have proven myself to be a versatile and passionate employee, capable of consistently exceeding targets in productivity and quality of work. My strong attention to detail has allowed me to effectively analyze complex data and identify patterns and trends, which has been pivotal to my success as a digital services subject matter expert, fraud prevention specialist and in my role as a Training Instructor.
Work History
TRAINING INSTRUCTOR
2 Years 2 Months- Developed and delivered training programs, virtually and in person, to enhance employee skills and knowledge.
- Assessed training needs through surveys and performance evaluations to inform curriculum design.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
FRAUD & DIGITAL SPECIALIST V
6 Years 9 Months- Mitigate financial loss by promptly identifying and reporting cases of fraud, utilizing data analysis techniques.
- Protect assets and improve member trust through transparent communication regarding potential fraud threats and resolutions.
- Contribute to continuous improvement initiatives, providing valuable insights from real-life fraud cases encountered in daily operations.
- Serve as subject matter expert on the Digital Assist Line, addressing escalated member concerns and supporting peer consults with swift resolution.
Credit Card Member Service Representative
2 Years 7 Months- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Educated members on products and services, enhancing awareness and engagement with financial solutions.
- Processed transactions accurately, ensuring compliance with regulatory standards and internal policies.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
A.A.S. - Cybersecurity
Currently Pursuing
Skills
Public Speaking
Facilitation & Instruction
Microsoft Office Suite
Microsoft Power BI
Agile Methodologies
Conflict Resolution
Accomplishments
- Digital Frontier
- High Five Award
- Mission Data Training
- Richard E. Cobb Award
Certification
- CompTIA ITF+
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
LANGUAGES
Spanish
Native/Bilingual
Timeline
TRAINING INSTRUCTOR
Navy Federal Credit Union
06.2024 - CurrentRead More
FRAUD & DIGITAL SPECIALIST V
Navy Federal Credit Union
09.2017 - 06.2024Read More
Credit Card Member Service Representative
Navy Federal Credit Union
02.2015 - 09.2017Read More
Laurel Ridge Community College
A.A.S. from Cybersecurity
Read More