Amanda "Faith" Maxey
Milton
Summary
Results-driven professional with strong experience in branch management and sales leadership, known for driving revenue growth, optimizing operations, and creating a high-performing atmosphere. Proven ability to develop and execute strategic sales initiatives, enhance customer satisfaction, and improve overall branch performance. Skilled in relationship building, staff development, and data-driven decision-making, with a track record pf exceeding targets and streamlining processes. Adept at balancing operational oversight with sales execution and to achieve sustainable business success.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Pensacola, FL
07.2023 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Mentored staff on customer service best practices, enhancing team performance and client satisfaction.
- Developed and implemented strategies to increase branch efficiency, resulting in improved workflow processes.
- Analyzed sales data to identify trends, facilitating strategic decision-making for inventory management.
- Managed budget allocations, optimizing resource utilization to align with organizational goals.
- Established strong relationships with key clients, driving business growth through tailored service solutions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Front Desk Agent and Sales Associate
Home2 Suites by Hilton Hotel
Lafayette, LA
12.2022 - 05.2023
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed check-in and check-out processes to ensure efficient operations.
- Assisted guests with inquiries and resolved issues promptly to maintain positive experiences.
- Maintained accurate records of reservations and transactions using hotel management software.
Waitress
Mayeaux's Steak and Seafood
Natchitoches, LA
07.2020 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Trained and mentored new waitstaff on restaurant policies and service standards.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
Education
Bachelor of Science - Business Management
Northwestern State University of Louisiana
Natchitoches, LA05-2023
High School Diploma -
St. Mary's High School
Natchitoches, LA05-2019
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Decision-making
- Sales management
Timeline
Branch Manager
Enterprise Mobility
07.2023 - Current
Front Desk Agent and Sales Associate
Home2 Suites by Hilton Hotel
12.2022 - 05.2023
Waitress
Mayeaux's Steak and Seafood
07.2020 - 12.2022
Bachelor of Science - Business Management
Northwestern State University of Louisiana
High School Diploma -
St. Mary's High School
Customer Service Excellence Award 2025
Recognized with the Customer Service Excellence Award for demonstrating exceptional communication, problem-solving, and relationship-building skills, contributing to increased customer retention and positive feedback.
Home City Days Earned Growth Excellence Award 2026
Earned the Home City Days Earned Growth Excellence Award for exceeding growth targets, improving branch performance, and consistently achieving above-target growth metrics.