Amanda Josephine Allred
Orlando,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Housekeeping Coordinator
Orlando World Center Marriott
08.2023 - Current
- Answer phones in timely manner
- Prioritize rooms that need to be cleaned
- Act as contact between housekeeping, front desk, engineering and other departments within hotel
- Make sure all 2,010 dirty rooms are assigned
- Specialize in PMS, REX, EXCEL and MICROSOFT WORD systems.
Housekeeping Dispatcher
Universal’s Endless Summer Resort- Dockside
07.2022 - 08.2023
- Monitor incoming calls
- Manage time wisely with each task at hand
- Prepare assignment sheets for managers in the morning
- Update schedule with any call outs in morning
- Notify floor supervisors of any changes with rooms, housekeepers, etc
- Communicate with front desk of any updates with rooms or guest situations.
Front Desk Associate
Marriott Village
05.2021 - 07.2022
- Assisting guests with checking them into their hotel room
- Stocking each market place with drinks and snacks for guests
- Filing reports after each shift
- Responsible for training new associates on the Property Management System.
Cabana Host
Discovery Cove
05.2019 - 04.2021
- Selected drinks, snacks and other amenities for guests
- Prepped and cleaned 8 cabanas for guest use
- Provided service for guests during their day.
- Took initial drink orders and relayed information to wait or bar staff
Guest Services
Discovery Cove
05.2016 - 07.2018
- Provided general support services to all guests
- Addressed general questions of guests on park layout, rules, etc.
- Answered guest's questions about property amenities and services
- Consistently maintained professional, friendly demeanor with guests
Food Service Attendant
SeaWorld
10.2015 - 01.2016
- Served food to guests
- Prepped areas for service.
- Answered guests' questions about menu items and helped make selections
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
Attraction Attendant
SeaWorld
08.2014 - 12.2015
- Directed guests safely on and off ride
- Controlled start of attraction while meeting quality standards.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Monitored guests and enforced rules, maintaining safety for visitors and staff
Education
Bachelor of Science in Psychology, Clinical track -
University of Central Florida
Orlando, FL05.2022
Associate of Arts Degree - undefined
Valencia Community College
Orlando, FL08.2019
Skills
- Guest Relations
- Efficient multitasking
- Training and mentoring
- Department coordination
- Strong Organization
Timeline
Housekeeping Coordinator
Orlando World Center Marriott
08.2023 - Current
Housekeeping Dispatcher
Universal’s Endless Summer Resort- Dockside
07.2022 - 08.2023
Front Desk Associate
Marriott Village
05.2021 - 07.2022
Cabana Host
Discovery Cove
05.2019 - 04.2021
Guest Services
Discovery Cove
05.2016 - 07.2018
Food Service Attendant
SeaWorld
10.2015 - 01.2016
Attraction Attendant
SeaWorld
08.2014 - 12.2015
Bachelor of Science in Psychology, Clinical track -
University of Central Florida
Associate of Arts Degree - undefined
Valencia Community College
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