Amanda Kay Montiel
Goodyear,AZ
Summary
Professional with experience in front-line hospitality and guest services. Skilled in security protocols, conflict resolution, and maintaining welcoming environment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication, problem-solving, and customer interaction. Also a dedicated security professional with expertise in workplace safety, access control, and surveillance monitoring. Proven ability to enforce policies and respond effectively in high-pressure situations, ensuring a secure environment for all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lobby Officer
Securitas Security Services USA
Phoenix, AZ
02.2025 - Current
- Monitored access to premises, ensuring compliance with safety protocols and visitor guidelines.
- Conducted regular security patrols to identify and mitigate potential risks on-site.
- Assisted in incident reporting, documenting details accurately for further review.
- Greeted visitors professionally, providing information and directions as needed.
Security Officer
QUETICO LLC.
Goodyear, AZ
06.2023 - 08.2024
- Monitored premises to ensure safety and security of facilities and personnel.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, providing effective conflict resolution and support.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Trained new security staff on operational protocols and emergency response procedures.
- Implemented improvements to existing security measures based on incident analysis findings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Document Specialist
JPMorgan Chase
Tempe, AZ
08.2023 - 10.2023
- Managed document processing and organization to ensure compliance with regulatory standards.
- Assisted in gathering and analyzing data for reports related to documentation processes and outcomes.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
Armed Security Officer /Vault Clerk
Guarda World Security
Tempe, AZ
05.2023 - 06.2023
- Implemented safety protocols, contributing to a secure environment for clients and employees.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Received and counted incoming transfers from armored car services.
- Conducted thorough inspections of outgoing packages to guarantee item integrity before release from the vault area.
- Maintained vault and bank security at all times.
- Prepared outgoing orders on behalf of customers and tellers.
Event Security Guard
S.A.F.E. Management
Glendale, AZ
05.2019 - 08.2020
- Monitored event perimeters to ensure safety and security of attendees.
- Conducted thorough bag checks and screening procedures to prevent prohibited items.
- Collaborated with event staff to coordinate crowd control measures effectively.
- Assisted in developing comprehensive security plans for various types of events.
Data Entry Clerk
Accounting And Finance Professionals
Phoenix, AZ
03.2016 - 08.2017
- Managed data entry processes to ensure accuracy and completeness of financial records.
- Streamlined document management systems for improved access and retrieval of information.
- Trained new staff on data entry protocols and company software applications.
- Conducted regular audits of entered data to maintain high standards of precision.
Education
Associate of Applied Science - Criminal Justice
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2022
High School Diploma -
WestView High School
Avondale, AZ05-2007
Skills
- Patience and tolerance
- Workplace safety
- Surveillance monitoring
- Access control
- Policy enforcement
- Security awareness
Certification
Correction
Legal Studies
Administration of Justice
Law Enforcement
CPR/AED/First Aid
OSHA 30
Languages
English
Native or Bilingual
Timeline
Lobby Officer
Securitas Security Services USA
02.2025 - Current
Document Specialist
JPMorgan Chase
08.2023 - 10.2023
Security Officer
QUETICO LLC.
06.2023 - 08.2024
Armed Security Officer /Vault Clerk
Guarda World Security
05.2023 - 06.2023
Event Security Guard
S.A.F.E. Management
05.2019 - 08.2020
Data Entry Clerk
Accounting And Finance Professionals
03.2016 - 08.2017
Associate of Applied Science - Criminal Justice
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
WestView High School