Hi, I’m
Christine Young
Burlington,NC
Summary
Experienced Lobby Officer with a strong background in security and visitor management. Enhanced safety protocols through effective surveillance monitoring and operational streamlining. Improved efficiency and visitor satisfaction while upholding strict security standards.
Overview
13
years of professional experience
Work History
Federal Correctional Institution
Lobby Officer
07.2015 - 2022
Job overview
- Answered and directed a high volume of incoming calls with professionalism and confidentiality.
- Greeted and verified visitors, ensuring strict adherence to security procedures.
- Maintained detailed visitor logs and managed appointments for internal staff and external parties.
- Provided clear and respectful communication in high-pressure and sensitive situations.
- Contributed to an organized work environment by keeping track of lost-and-found items in the lobby area.
- Delivered top-notch concierge services by assisting visitors with directions, information requests, and general inquiries about the facility or surrounding area.
- Conducted thorough searches of bags and belongings, minimizing the risk of prohibited items entering the premises.
- Upheld company policies and procedures consistently while interacting with staff members and guests alike.
- Streamlined front desk operations by developing efficient processes for handling visitor check-in and badge issuance.
- Managed access control systems, granting appropriate levels of entry to employees and guests while maintaining security standards.
- Fostered a professional and positive atmosphere, acting as a representative of the company while engaging with clients and visitors in the lobby area.
- Optimized response times during emergencies by participating in regular drills and training sessions.
- Maintained accurate records of daily logbooks, documenting all relevant information pertaining to lobby activities.
- Collaborated with law enforcement and internal staff to maintain an organized and secure front desk.
- Managed front lobby operations with a focus on safety, efficiency, and customer service.
Metropolitan Detention Center
Correctional Officer
02.2002 - 07.2015
Job overview
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
Education
High School of HumanitiesNew York, NY
High School Diploma
Skills
- Patience and tolerance
- Package handling
- Workplace safety
- Surveillance monitoring
Timeline
Lobby Officer
Federal Correctional Institution
07.2015 - 2022
Correctional Officer
Metropolitan Detention Center
02.2002 - 07.2015
High School of Humanities
High School Diploma
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