Amanda Knight
Pittsburgh,PA
Summary
Senior Coordinator Case Manager with a focus on optimizing patient outcomes through strategic collaboration and comprehensive care planning. Successfully coordinated care across multiple regions, enhancing communication among healthcare teams and ensuring compliance with regulatory standards.
Overview
27
27
years of professional experience
Work History
Sr Coordinator
Maximus
Harrisburg, Pennsylvania
09.2025 - 08.2026
- Streamlined communication and processes through collaboration with cross-functional teams.
- Coordinated client assessments to identify specific service needs.
- Managed case documentation, ensuring compliance with regulatory standards.
- Delivered comprehensive case management services including intake assessments, crisis intervention, advocacy, referrals, and family monitoring.
Regional Patient Case Manager
RareMed Solutions
Pittsburgh, PA
05.2022 - 01.2025
- Supported, educated, and updated regionally aligned field teams, LTC facility staff, patients, and caregivers, facilitating efficient referral processing, triaging, and shipment set-ups
- Serve as the point of contact for regionally aligned field team related to cases identified as LTC to initiate and support therapy to residents of long-term care facilities
- Coordinated with internal program operations, including reimbursement and program management, to meet provider and patient needs while attending regularly scheduled calls
Legal Secretary
Allegheny County Public Defender
Pittsburgh, PA
01.2019 - 01.2021
- Managed daily operations of department records, highly sensitive and confidential information, court documents, transcripts, investigative reports, and discovery
- Communicated with clients, opposing counsel, courts, and other parties to schedule hearings, depositions, and meetings
- Conducted legal research using online databases and resources to gather information for cases and projects
911 Telecommunications Officer II
Allegheny County
Pittsburgh, PA
01.2018 - 01.2019
- Maintained clear and concise communication with emergency personnel in the field via radio systems, relaying information, updates, and instructions
- Coordinated the deployment of multiple agencies and resources in response to large-scale emergencies or incidents, ensuring effective communication and collaboration among various parties
- Followed established emergency protocols, procedures, and guidelines to ensure consistent and appropriate responses to various types of emergencies
Customer Service Representative
Guardian Protection
01.2013 - 01.2014
- Interacted with customers courteously and professionally, addressing questions, concerns, and requests across multiple communication channels to enhance customer satisfaction
- Gained comprehensive knowledge of company products, services, and policies to assist customers effectively and deliver accurate information, leading to informed decision-making
- Analyzed complex situations and troubleshot problems using critical thinking to provide creative solutions that resolved customer issues efficiently
Customer Service Staff Clerk
Verizon
01.2000 - 01.2010
- Interacted with customers courteously and professionally, addressing questions, concerns, and requests across multiple communication channels to enhance customer satisfaction
- Developed comprehensive knowledge of company products, services, and policies to assist customers effectively and deliver accurate information, improving overall service quality
- Analyzed complex situations and troubleshot problems to offer creative solutions, effectively resolving customer issues and enhancing customer experience
Education
Some College (No Degree) - Criminal Justice
Point Park University
Pittsburgh, PAAssociate's Degree - Paralegal Studies
Duff's Business Institute
Pittsburgh, PA01-1997
Skills
- Case management
- Quality Assurance
- Analysis
- Problem Solving
- Contract Negotiation
- Product Knowledge
- Attention to Detail
- Time Management
- Adaptability
- Research
- Customer Service
- Communication
Accomplishments
- Rare Future Leaders
Timeline
Sr Coordinator
Maximus
09.2025 - 08.2026
Regional Patient Case Manager
RareMed Solutions
05.2022 - 01.2025
Legal Secretary
Allegheny County Public Defender
01.2019 - 01.2021
911 Telecommunications Officer II
Allegheny County
01.2018 - 01.2019
Customer Service Representative
Guardian Protection
01.2013 - 01.2014
Customer Service Staff Clerk
Verizon
01.2000 - 01.2010
Some College (No Degree) - Criminal Justice
Point Park University
Associate's Degree - Paralegal Studies
Duff's Business Institute