Musab Omar
Summary
Accomplished banking professional specializing in payment processing and fraud prevention, seeking to leverage extensive experience in ACH operations as a Principal Coordinator with Enterprise Payments. Highly skilled in streamlining claims handling, enhancing transactional accuracy, and driving process improvements within high-volume, technology-driven environments.
Overview
8
8
years of professional experience
Work History
Sr Coordinator
Capital One
Work From Home, MN
03.2021 - Current
- Processed complex ACH, Debit, and Zelle claims, ensuring accurate and timely resolution in line with organizational standards
- Significantly reduced error rates by implementing strategic process improvements and leveraging advanced analytical tools to enhance fraud detection procedures.
- Collaborated with team leads to troubleshoot and resolve operational issues, enhancing efficiency and customer satisfaction.
- Supported development and integration of innovative payment processing solutions, enhancing customer experience.
Coordinator
Capital One
Saint Cloud, MN
09.2019 - 03.2021
- Managed a high volume of inbound customer claims related to ACH and other payment processes, maintaining rigorous attention to detail to ensure accuracy and compliance
- Partnered with cross-functional teams to enhance claims processing workflows, which led to a significant improvement in process efficiency
- Contributed to team training and support, sharing best practices and insights to improve team performance and payment processing capabilities.
Security Professional
Allied Security
Minneapolis, MN
07.2018 - 09.2019
- Managed an extensive security camera network, enhancing surveillance and security across critical areas of the Capital One facility
- Conducted regular security patrols, identifying and mitigating threats promptly, ensuring staff safety and operational continuity
- Collaborated with management to revamp security protocols and emergency responses, significantly strengthening organizational security measures.
STEM Mentor
Price Philanthropies Foundation- Sa
San Diego, CA
01.2016 - 01.2017
- Mentored students from underserved communities, fostering academic skills and supporting career planning to enhance their competitive edge
- Developed educational workshops and seminars, boosting students’ study strategies and goal-setting abilities, leading to marked improvements in their academic performance.
Education
Some College (No Degree) -
San Diego State University
San Diego, CASkills
- ACH Operations
- Claims Processing
- Attention to Detail
- Problem Solving
- Process Improvement
- Payment Systems Technology
- Customer Experience Management
Accomplishments
Training Support
- Selected for the prestigious training support team due to demonstrated expertise and leadership, playing a critical role in the onboarding and continuous training of new hires.
- Recognized as a Subject Matter Expert within my department, consistently providing essential guidance and expert knowledge to team members, enhancing overall departmental competence and performance.
- Led initiatives to develop and refine training curricula, significantly improving the learning curve and operational efficiency of new hires through targeted educational programs.
Branch/Cafe Panel
- Heavily contributed to initiatives that successfully mitigated errors and reduced call durations, improving service quality and customer experience across departments.
- Played a key role in developing and implementing strategies that led to a significant decrease in unnecessary branch escalations, fostering better communication and process alignment between teams.
Timeline
Sr Coordinator
Capital One
03.2021 - Current
Coordinator
Capital One
09.2019 - 03.2021
Security Professional
Allied Security
07.2018 - 09.2019
STEM Mentor
Price Philanthropies Foundation- Sa
01.2016 - 01.2017
Some College (No Degree) -
San Diego State University