Tamala Walls
Durant
Summary
Banking professional with 10+ years of progressive experience in ACH Operations at First United Bank. Accredited ACH Professional (AAP) and recognized subject matter expert supporting Treasury Management, IT, retail and operations teams. Proven strengths in originator onboarding (including SFTP), compliance, training, and quality control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ACH & Wire Administrator
First United Bank
08.2023 - Current
- Primary contact for Retail, Treasury Management and IT on complex ACH processing and onboarding
- Lead SFTP client onboarding with TM and IT; ensure file compliance with NACHA standards
- Perform quality control reviews and enforce operational standards
- Department trainer for ACH; develop staff knowledge and performance
- Completed Risk & Controls Reviews
- Primary contact for audits
- Subject matter expert for escalations and complex issue resolution
ACH Supervisor
First United Bank
02.2019 - 08.2023
- Led ACH operations, ensuring accuracy and timeliness
- Supervised staff, training, and performance management
- Managed escalations and improved processes for risk reduction
ACH Team Lead
First United Bank
12.2017 - 02.2019
- Coordinated workflow and supported team development
- Acted as liaison between staff and leadership
Electronic Processor II
First United Bank
05.2015 - 12.2017
ACH Processor
First United Bank
08.2014 - 05.2015
Garnishment and Levy Processor
First United Bank
02.2013 - 08.2014
Education
Ashworth University
Durant, OKSkills
- ACH Operations
- Treasury Support
- SFTP Onboarding
- NACHA Compliance
- Risk & Quality Control
- Training & Development
- Cross-Functional Collaboration
- Process Improvement
- Researcher
- GL Balancing
- Resourceful
- Self-directed Learner
- Continuous Improvement Focus
- Team Supervision
- Problem Solving
- Time Management
- Issue Resolution
- File Compliance
- Attention to Detail
Certification
Accredited ACH Professional (AAP), 2019, One of Two AAP with FUB. Only AAP within Deposit Operations
Timeline
ACH & Wire Administrator
First United Bank
08.2023 - Current
ACH Supervisor
First United Bank
02.2019 - 08.2023
ACH Team Lead
First United Bank
12.2017 - 02.2019
Electronic Processor II
First United Bank
05.2015 - 12.2017
ACH Processor
First United Bank
08.2014 - 05.2015
Garnishment and Levy Processor
First United Bank
02.2013 - 08.2014
Ashworth University