April Kacic
Scottsdale,AZ
Summary
Wire/ACH Specialist with extensive experience in payment processing and regulatory compliance at MUFG/Union Bank. Demonstrated success in implementing policies that enhance transaction accuracy and improve operational efficiency. Skilled in managing complex financial operations while ensuring compliance with banking regulations and maintaining high customer satisfaction levels.
Overview
15
15
years of professional experience
Work History
Wire/ACH Specialist
MUFG/UNION BANK
03.2021 - Current
- Accept and process wire transfers
- Process outgoing domestic and international transfer payments
- Review and process daily balancing reports
- Implements and manages Electronic Services and ACH policies
- Adhere and comply to all bank regulations including BSA and OFAC
- Setup SSI’s (Supplier Setup Information) that are in CHUB
Wire Specialist (MUFG/Union Bank Contract)
WIPRO
Tempe, AZ
10.2019 - 03.2021
- Accept and process wire transfers
- Processing outgoing domestic and international transfer payments
- Review and process daily balancing reports
- Implements and manages Electronic Services and ACH policies
- Adhere and comply to all bank regulations including BSA and OFAC
Customer Service Rep/ Credit Services (Call Center)
MACY’S
Tempe, AZ
08.2019 - 09.2019
- Answered and resolved customer billing issues related to payments, returns, and sales
- Completed various credit customer service functions based on business needs
- Answered inquiries from sales and customers regarding credit referrals
Customer Service Rep (MedImpact Contract)
AEROTEK
Tempe, AZ
09.2018 - 08.2019
- Resolved inbound phone inquiries for members, pharmacies, and physicians
- Answered client related questions and benefit information
- Assisted with process for overrides and prior authorizations
Escrow Processor (Contract)
FIRST AMERICAN TITLE
Scottsdale, AZ
04.2018 - 08.2018
- Assisted in the preparation of closing transactions by receipt of earnest money funds, entered client information, and ordered title reports
- Reviewed borrower documents for accuracy (Closing Disclosure, Title report, Appraisal)
- Provided updates and answered inquiries from sellers, buyers, agents, and lenders
Client Service Clerk/Receiver
ALBERTSONS LLC
Williston, ND
05.2014 - 04.2018
- Processed customer receipts, refunds, and credits
- Answered customer inquiries and assisted in complaint resolution
- Checked in vendors and reviewed codes
Office Administrator
KETTLE THORTENSON
Williston, ND
12.2013 - 04.2014
- Answered phone inquiries and assisted with clients at front desk
- Processed incoming and outgoing mail
- Scanned and recorded confidential tax documents into electronic database
- Updated maintenance of electronic and manual files
Loan Processor
WELLS FARGO HOME MORTGAGE
Tempe, AZ
02.2013 - 07.2013
- Collected and reviewed borrower documents for HAMP loans (4506-T, pay stubs, W-2s, tax returns)
- Reviewed customer information to ensure compliance within program guidelines
- Assigned complete files to Underwriter for approval
Quality Analyst/Home Preservation Analyst
JP MORGAN CHASE
Phoenix, AZ
10.2010 - 01.2013
- Initialed quality audits to satisfy underwriting conditions on various loans
- Reviewed borrower documents (4506-T, pay stubs, W-2s, tax returns, and purchase contracts)
- Maintained production workflow within required service level agreements
- Performed quality reviews for all loans submitted for the HAMP program
- Reviewed borrower documents (HUD, title, appraisals and escrows) to ensure compliance within HAMP guidelines
Education
Associates of Arts -
PIMA COMMUNITY COLLEGE
Tucson, AZ05.2007
Skills
- Payment processing and systems
- Credit and loan processing
- Critical thinking and problem-solving
- Mortgage management
- Microsoft Office proficiency
- Multitasking and time management
- Anti-money laundering compliance
- Banking regulations and operations
- Transaction monitoring and processing
- ACH and wire transfer processing
- Regulatory compliance and risk assessment
- Financial reporting and policy implementation
- Deadline-oriented reliability
- Teamwork and customer service
Work Type
Full TimeWork Location
HybridTimeline
Wire/ACH Specialist
MUFG/UNION BANK
03.2021 - Current
Wire Specialist (MUFG/Union Bank Contract)
WIPRO
10.2019 - 03.2021
Customer Service Rep/ Credit Services (Call Center)
MACY’S
08.2019 - 09.2019
Customer Service Rep (MedImpact Contract)
AEROTEK
09.2018 - 08.2019
Escrow Processor (Contract)
FIRST AMERICAN TITLE
04.2018 - 08.2018
Client Service Clerk/Receiver
ALBERTSONS LLC
05.2014 - 04.2018
Office Administrator
KETTLE THORTENSON
12.2013 - 04.2014
Loan Processor
WELLS FARGO HOME MORTGAGE
02.2013 - 07.2013
Quality Analyst/Home Preservation Analyst
JP MORGAN CHASE
10.2010 - 01.2013
Associates of Arts -
PIMA COMMUNITY COLLEGE
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