PATRICIA ANN CARTER
Patient Care Coordinator
Mobile,AL
Summary
Educated patients on hospital policies, procedures, and services available to them. Assisted in the orientation of new staff by sharing knowledge and best practices. Handled emergency situations calmly, ensuring appropriate measures were taken swiftly. Resolved patient billing inquiries and explained charges clearly. Scheduled patient appointments and managed changes or cancellations efficiently. Facilitated communication between patients, families, and healthcare providers to ensure quality care. Coordinated with insurance companies to verify coverage and obtain pre-authorizations. Collected patient feedback to identify areas for improvement in service delivery. Served as a liaison between the medical team and patients for updates on medical conditions and treatment plans. Managed front desk operations, including greeting visitors and answering multi-line phone systems. Documented patient interactions accurately in electronic health records (EHR) system. Verified completeness and accuracy of patients' information for documentation in EMR system. Managed pre-admitting and admitting of patients at busy facility. Scheduled follow-up visits for patients' follow-on visits. Collected and secured cash payments for patients' co-payments and additional financial obligations. Connected with insurance companies to verify details and process billing. Registered patients, routed documentation and escorted individuals to procedure locations. Worked with insurance companies to obtain approvals or contest denials. Recorded patient data in EMR system with strict compliance to regulatory requirements. Built trusting rapport with patients and caregivers. Safeguarded patient privacy with consistent adherence to HIPAA protocols. Served as patient advocate, liaising with providers and insurance companies to meet patient needs. Obtained pre-authorizations to remove patient barriers to healthcare. Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows. Monitored waiting areas to ensure a comfortable environment for patients and visitors. Supported billing department by preparing invoices and processing payments promptly.
Overview
41
41
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
02.2022 - 12.2025
- Educated patients on hospital policies, procedures, and services available to them.
- Assisted in the orientation of new staff by sharing knowledge and best practices.
- Handled emergency situations calmly, ensuring appropriate measures were taken swiftly.
- Resolved patient billing inquiries and explained charges clearly.
- Scheduled patient appointments and managed changes or cancellations efficiently.
- Facilitated communication between patients, families, and healthcare providers to ensure quality care.
- Coordinated with insurance companies to verify coverage and obtain pre-authorizations.
- Collected patient feedback to identify areas for improvement in service delivery.
- Served as a liaison between the medical team and patients for updates on medical conditions and treatment plans.
- Managed front desk operations, including greeting visitors and answering multi-line phone systems.
- Documented patient interactions accurately in electronic health records (EHR) system.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Managed pre-admitting and admitting of patients at busy facility.
- Scheduled follow-up visits for patients' follow-on visits.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Connected with insurance companies to verify details and process billing.
- Registered patients, routed documentation and escorted individuals to procedure locations.
- Worked with insurance companies to obtain approvals or contest denials.
- Recorded patient data in EMR system with strict compliance to regulatory requirements.
- Built trusting rapport with patients and caregivers.
- Safeguarded patient privacy with consistent adherence to HIPAA protocols.
- Served as patient advocate, liaising with providers and insurance companies to meet patient needs.
- Obtained pre-authorizations to remove patient barriers to healthcare.
- Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows.
- Monitored waiting areas to ensure a comfortable environment for patients and visitors.
- Supported billing department by preparing invoices and processing payments promptly.
Home Health Aide
Livinrite Home Health Services
11.2021 - 05.2022
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Supported patient needs with grocery shopping, cleaning and household supply replenishment.
- Responded promptly to resident requests for assistance.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
- Built trusting rapport through regular, predictable and consistent attendance to meet client needs.
- Bathed and dressed patients before meals and social activities.
- Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures.
- Administered medications in alignment with care plan and physicians' orders.
- Observed client conditions and prepared reports for recovery tracking purposes.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Closely observed changes in patient behavior or condition, proactively addressing potential health issues.
- Prepared nutritious meals according to dietary needs and preferences of patients.
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
- Assisted patients with daily activities such as bathing, dressing, and eating for improved quality of life.
- Changed bed and bathroom linens frequently, maintaining clean and healthy atmosphere for patients.
- Assisted patients with running errands, light housekeeping and meal preparation.
Home Health Aide
Delicate Home Health
10.2021 - 11.2021
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Supported patient needs with grocery shopping, cleaning and household supply replenishment.
- Responded promptly to resident requests for assistance.
- Offered companionship and emotional support to clients remotely and during sessions.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
- Built trusting rapport through regular, predictable and consistent attendance to meet client needs.
- Bathed and dressed patients before meals and social activities.
- Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures.
- Transported clients to medical appointments and to complete errands.
- Observed client conditions and prepared reports for recovery tracking purposes.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Administered medication as prescribed and maintained accurate patient records.
- Closely observed changes in patient behavior or condition, proactively addressing potential health issues.
- Prepared nutritious meals according to dietary needs and preferences of patients.
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
- Assisted patients with daily activities such as bathing, dressing, and eating for improved quality of life.
Unit Secretary
Mobile Infirmary Hospital
03.2020 - 09.2021
- Delivered excellent service experience with friendly, compassionate and helpful demeanor.
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Facilitated flow of communication and information to department members.
- Reviewed patient charts for completeness, verifying missing information to improve data quality.
- Guided patients through the visit process, enhancing their overall experience.
- Facilitated communication between patients, doctors, and other medical staff.
- Handled incoming calls, providing information and redirecting as necessary.
- Maintained a database of patient contacts for follow-up and appointment reminders.
- Handled sensitive information with discretion, following HIPAA guidelines closely.
- Organized patient records, ensuring confidentiality and easy access.
- Followed physician orders when setting up tests and patient procedures.
- Inventoried office and medical supplies, placing orders to maintain adequate levels of different items.
- Delivered excellent customer service and facilitated development of patient and clinician relationships.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals.
Home Health Aide
Alabama Personal Choices
08.2018 - 03.2020
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Supported patient needs with grocery shopping, cleaning and household supply replenishment.
- Responded promptly to resident requests for assistance.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
- Bathed and dressed patients before meals and social activities.
- Built trusting rapport through regular, predictable and consistent attendance to meet client needs.
- Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures.
- Transported clients to medical appointments and to complete errands.
- Complied with regulatory restrictions and best practices surrounding client care.
- Administered medications in alignment with care plan and physicians' orders.
- Observed client conditions and prepared reports for recovery tracking purposes.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Guided patients through safely accessible motions and exercises to support health and mobility.
- Administered medication as prescribed and maintained accurate patient records.
- Closely observed changes in patient behavior or condition, proactively addressing potential health issues.
- Prepared nutritious meals according to dietary needs and preferences of patients.
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
- Conducted exercises and physical therapy sessions as directed by healthcare professionals to aid patient recovery.
- Assisted patients with daily activities such as bathing, dressing, and eating for improved quality of life.
- Utilized mobility aids and devices to assist patients in moving safely around their homes.
- Implemented care plans developed by healthcare professionals to meet individual patient needs.
Office Manager
Mitch's Welding And Fabrication
09.2016 - 08.2018
- Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Addressed customer inquiries and promptly resolved complaints.
- Researched and developed resources to create timely and efficient workflow.
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
- Performed recordkeeping and document filing tasks to organize important company information.
- Tracked expenses and analyzed variances for adherence to financial goals and identification of cost-saving opportunities.
- Supervised reception area to drive effective internal and external telephone and mail communications.
- Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
- Managed master office calendar and coordinated appointments, meetings and travel dates.
- Handled customer inquiries and complaints, ensuring satisfaction with services provided.
- Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
- Developed and maintained filing systems to ensure quick retrieval of documents.
- Followed established company policies and enforced regulations to maintain compliance.
Home Health Aide
Sharing Hearts Home Healthcare
04.2013 - 07.2016
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Supported patient needs with grocery shopping, cleaning and household supply replenishment.
- Responded promptly to resident requests for assistance.
- Offered companionship and emotional support to clients remotely and during sessions.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
- Bathed and dressed patients before meals and social activities.
- Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures.
- Transported clients to medical appointments and to complete errands.
- Administered medications in alignment with care plan and physicians' orders.
- Observed client conditions and prepared reports for recovery tracking purposes.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Guided patients through safely accessible motions and exercises to support health and mobility.
- Administered medication as prescribed and maintained accurate patient records.
- Closely observed changes in patient behavior or condition, proactively addressing potential health issues.
- Prepared nutritious meals according to dietary needs and preferences of patients.
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
Facility Coordinator
Aurora Flight Sciences
06.2003 - 09.2004
- Created and maintained database of all appliances, systems and tools in use at each facility.
- Performed security checks, identified areas of concern and implemented mitigation techniques to boost security.
- Assisted with space planning for facilities designed for Number employees.
- Informed and directed vendors, facilities staff and other service providers to coordinate and execute work with minimal disruption.
- Supervised construction and renovation projects to improve efficiency and to verify that facilities meet environmental, health, and security standards and comply with government regulations.
- Established relationships with vendors to obtain supplies at cost-effective rates.
- Conducted building walk-throughs to identify areas requiring improvement and maintenance.
- Supervised cleaning and grounds maintenance teams for optimal appearance.
- Responded promptly to facility-related emergencies and incidents.
- Managed budgets for facility upkeep, renovations, and repairs.
- Oversaw daily operations and maintenance of facility equipment.
- Ordered supplies and equipment necessary for maintenance tasks.
Store Manager
Sally's Beauty Supply
06.1995 - 09.1999
- Promoted team-oriented culture with common sales, service and productivity goals.
- Set performance expectations for employees and implemented improvement plans to reach targets.
- Delegated assignments to meet coverage needs and maintain store standards.
- Directed customers to appropriate aisle locations and answered questions regarding product uses.
Hairstylist
Tammys Hair
06.1990 - 07.1999
- Connected closely with customers to deliver positive experiences and build strong loyalty for repeat business.
- Performed cut, color and styling services to meet diverse client needs and uphold salon reputation.
- Recorded customer preferences, services performed and color formula to accurately achieve continuously favorable results.
- Adjusted schedule to accommodate rescheduling needs and meet client timelines.
Cashier
Kmart
06.1985 - 06.1989
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
Education
Associates Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FLSkills
Accounting principles
Compensation management
Banking software solutions
Healthcare compliance regulations
regulatory compliance proficiency
Visual data display
Payment processing management
Employee management
Process optimization
Schedule management
Medical billing management
Medical billing proficiency
UB04 medical billing
Claims administration (CMS 1500)
Claims processing cycle
Coverage confirmation
Dialogic communication skills
Operational efficiency
Patient care management
Practice management tools
Organizational techniques
Process management
Medical terminology
Physiological systems
Business proposal development
Personal care services
ICD-10 coding
Healthcare data management
Epic training
Time management
Organization skills
Collaboration expert
Autonomous operation
Market comparison
Clerical office support
Reliability
Workplace professionalism
Active listening
Building trust
Policy validation
Medical billing expertise
Conflict management
Client prospecting calls
Agile methodology
Structured workflow creation
Collaborative teamwork
Problem-solving approach
Empathetic attitude
Schedule coordination
Client relationship management
Data analysis
Healthcare navigation system
Interdepartmental collaboration
Professional conduct
Articulate expression
Invoice calculations
Client engagement
Patient records management
Building industry connections
Collaborative partnerships
Healthcare entitlements
Regulatory compliance
Insurance validation
Guideline development
Data privacy
Documentation development
Policy checks
Application processing
Conflict resolution
Patient advocacy
Analytical reasoning
Customer engagement solutions
Task management
Patient care management
Healthcare data management
User access management
Detail-oriented
Decision-making skills
Meeting coordination
Payment processing systems
Clinical data extraction
Dependable commitment
Patient care support
Stress management
Team-oriented leadership
Event registration handling
Healthcare data management
Standards compliance
Resilience in adversity
Debt collection
Medical terminology
Call management systems
Empathetic communication
Technical documentation
Concise expression
Time management optimization
Appointment verification
Healthcare policy management
Office administration
Healthcare insurance
Reliability
Healthcare compliance
Data management
Compensation analysis
Collaborative teamwork
Claims verification
Claims processing
Coordinating appointments
Invoice processing
flexibility
Healthcare vocabulary
Dependability
Medical data organization
Medical lexicon
Insurance verification
Personal Information
ID Number: 2409912677
Timeline
Patient Service Specialist
Select Physical Therapy
02.2022 - 12.2025
Home Health Aide
Livinrite Home Health Services
11.2021 - 05.2022
Home Health Aide
Delicate Home Health
10.2021 - 11.2021
Unit Secretary
Mobile Infirmary Hospital
03.2020 - 09.2021
Home Health Aide
Alabama Personal Choices
08.2018 - 03.2020
Office Manager
Mitch's Welding And Fabrication
09.2016 - 08.2018
Home Health Aide
Sharing Hearts Home Healthcare
04.2013 - 07.2016
Facility Coordinator
Aurora Flight Sciences
06.2003 - 09.2004
Store Manager
Sally's Beauty Supply
06.1995 - 09.1999
Hairstylist
Tammys Hair
06.1990 - 07.1999
Cashier
Kmart
06.1985 - 06.1989
Associates Degree - Healthcare Management
Ultimate Medical Academy