Michelle Taylor
Cabot,AR
Summary
Detail-oriented student service specialist with expertise in payment processing and account management. Collaborates effectively with departments to resolve financial discrepancies and enhance compliance, optimizing student experiences through accurate financial reporting.
Overview
32
32
years of professional experience
Work History
Student Service Specialist
UAMS
Little Rock, USA
10.2015 - Current
- Processed student tuition and loan payments to ensure accurate financial records.
- Managed deferments and cancellations, maintaining compliance with institutional policies.
- Conducted collection efforts for past due tuition balances and student loans.
- Strong Customer Service - Serviced student loans, addressing inquiries from students and departments promptly.
- Collaborated with campus departments to resolve student account issues effectively.
- Resolved banking issues related to student accounts, ensuring seamless transactions.
- Generated reports on credit card payments and enrollment applications for analysis.
Office Manager/Executive Assistant
Custom Concrete
Cabot, USA
05.1994 - 12.2023
- Managed client accounts; overseeing monthly revenue.
- Conduct interviews, supervised clerical staff.
- Answered client calls providing immediate response to administrative concerns.
- Researched multiple competing vendor costs resulting in annual company savings.
- Assists CPA company audits as well as all aspects of accounting for the company.
- Billing.
- Executive Assistance.
Administrative Analyst
UAMS
Little Rock, USA
03.2014 - 10.2015
- Facilitated interdepartmental communication to streamline information flow and enhance collaboration.
- Updated and prepared spreadsheets to support data accuracy and reporting needs.
- Researched and resolved outstanding payments, ensuring timely processing and accuracy.
- Monitored and responded to emails promptly
- Answered client phone calls professionally
- Executed various administrative duties as directed by the Cash Control Manager
Education
Bachelor of Science - Business Management
University of Arkansas eVersity
Little Rock, AR09-2020
Associate of Arts - Liberal Arts and Science
Arkansas State University
Beebe, AR09-2015
Skills
- Student service management
- Account administration
- Payment processing
- Customer support
- Financial reporting and reconciliation
- Accounting principles
- Workday and transact systems
- ECSI system proficiency
- Microsoft Office suite
- QuickBooks expertise
- Collections management
- Administrative assistance
- Interdepartmental communication skills
- Organizational effectiveness
Timeline
Student Service Specialist
UAMS
10.2015 - Current
Administrative Analyst
UAMS
03.2014 - 10.2015
Office Manager/Executive Assistant
Custom Concrete
05.1994 - 12.2023
Bachelor of Science - Business Management
University of Arkansas eVersity
Associate of Arts - Liberal Arts and Science
Arkansas State University