Lillian Colon-McKnight
Tampa,USA
Summary
Knowledgeable Medical Technologist with extensive expertise in clinical diagnostics and laboratory procedures, consistently delivering precise and reliable test results that enhance patient care. Proven track record of utilizing advanced laboratory equipment while adhering to stringent quality control standards, showcasing a commitment to excellence. Recognized for strong collaborative skills and adaptability in dynamic environments, complemented by meticulous attention to detail and effective problem-solving abilities. Passionate about contributing to the healthcare field through continuous improvement and innovation in laboratory practices.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Select Physical Therapy
Tampa, FL
08.2023 - Current
- Administered front-desk operations by greeting patients, scheduling multi-specialty appointments, and handling high-volume phones.
- Verified insurance benefits, audited eligibility portals via Availity, and secured required authorizations for claims.
- Billed and collected copays, posted deductibles daily, and reconciled financial logs for accurate end-of-day balances.
Medical Technologist / Consumer Safety Officer
Federal Civilian Service
Tampa, FL
11.2008 - 08.2023
- Analyzed diagnostic tests and processed regulatory data while maintaining total compliance with HIPAA privacy standards.
- Collaborated with fast-paced healthcare teams to clear workflows and accelerate critical reporting for patient care.
- Maintained highly detailed digital records and software logs to track accuracy and data precision across clinical networks.
- VA Hospital & FDA
Quality Control Laboratory Specialist
Kelly Scientific
Puerto Rico
01.2004 - 01.2008
- Documented research findings and technical data to verify compliance with strict regulatory guidelines.
- Resolved systemic software logging issues under pressure to protect lab production time and efficiency.
- Systematized material inspection procedures to verify accuracy across all test batches.
Customer Service Representative (Call Center)
Kelly Services
Puerto Rico
01.1998 - 01.2004
- Fielded incoming phone inquiries with a patient-centered approach to solving problems and guiding users.
- Updated customer database files with high precision and intense focus on data details.
- Mediated client disputes to achieve peaceful, successful, and professional solutions.
Education
College Credit Certificate - Medical Office Administration - Billing & Coding
Hillsborough College
Tampa, FL12-2026
Master of Clinical Laboratory Science - Molecular Diagnostics & Lab Administration
University of Puerto Rico
San Juan, Puerto Rico05-2011
Graduated Certificate - Medical Laboratory Technology
Interamerican University
San Juan, Puerto Rico08-2008
Bachelor of Science - Biology (Minor: Microbiology)
Interamerican University
San Juan, Puerto Rico05-2004
Skills
- Attention to detail
- Organizational skills
- Integrity
- Problem resolution
- Excellent communication
- Teamwork and collaboration
- Empathy
- Dependability
- Customer service
- Decision making
- Patient Safety
- Multitasking
- Adaptability
- EHR & LIS Data Systems: Entry and retrieval across Epic, Cerner, Athena, and Laboratory Information Systems (LIS)
- Insurance Operations: Coverage verification, benefits eligibility checking, and authorization tracking via Availity and across different payers
- Audit & Compliance Principles: Extensive experience with HIPAA privacy standards, quality assurance, and record auditing
- Financial Administration: Patient check-in, co-pay/deductible collection, and daily payment reconciliation
- Clinical Terminology: Strong foundation in medical vocabulary, anatomy, pathology, and introductory CPT/ICD-10 coding
- Communication: High-volume professional phone triage, conflict resolution, and full bilingual fluency (English/Spanish)
- Quality control
- Quality control procedures
- Equipment testing and calibration
- Laboratory equipment maintenance
- Instrument Calibration
- Lab test analysis
- Detail-oriented
- Specimen testing and analysis
Certification
- AAPC- Certified Professional Coder (CPC), Planned, 2026
- ASCP- Certified Medical Laboratory Scientist (MSL), Active/Clear Credential, 2008
- State of Florida- Licensed Clinical Laboratory Technologist (CLT), Active/Clear Credential, 2008
Languages
Bilingual in English and Spanish
Timeline
Patient Service Specialist
Select Physical Therapy
08.2023 - Current
Medical Technologist / Consumer Safety Officer
Federal Civilian Service
11.2008 - 08.2023
Quality Control Laboratory Specialist
Kelly Scientific
01.2004 - 01.2008
Customer Service Representative (Call Center)
Kelly Services
01.1998 - 01.2004
Master of Clinical Laboratory Science - Molecular Diagnostics & Lab Administration
University of Puerto Rico
Graduated Certificate - Medical Laboratory Technology
Interamerican University
Bachelor of Science - Biology (Minor: Microbiology)
Interamerican University
College Credit Certificate - Medical Office Administration - Billing & Coding
Hillsborough College