Lindsay Peoples
DAYTON
Summary
Detail-oriented Patient Service Specialist with expertise in electronic health records, patient scheduling, and insurance verification. Proven ability to maintain confidentiality and enhance patient satisfaction. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Dayton Children's Hospital
Dayton
03.2025 - Current
- Welcomed patients and families with friendly, professional demeanor to enhance their experience.
- Scheduled appointments using the hospital's electronic health record system.
- Verified patient information and insurance details for accuracy.
- Handled incoming phone calls, efficiently directing inquiries to appropriate departments for timely responses.
- Executed administrative tasks such as filing, faxing, and copying to support smooth office operations.
- Maintained strict confidentiality when dealing with sensitive information.
Gate Agent
United Airlines
Dayton
09.2022 - 08.2024
- Welcomed passengers, streamlining check-in procedures for efficient processing.
- Managed boarding processes, ensuring timely departures and enhancing overall passenger satisfaction.
- Monitored flight information and communicated updates to passengers.
- Maintained compliance with safety regulations and company policies.
- Facilitated communication between airline crew members and ground staff, providing timely updates on flight status changes to minimize confusion.
Laboratory Technician
Dayton Children's
Dayton
01.2017 - 12.2018
- Performed laboratory tests to ensure accurate diagnosis and treatment for pediatric patients.
- Documented test results and laboratory procedures to maintain compliance and support quality assurance.
- Ensured compliance with safety protocols and quality control standards.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Organized and stocked laboratory materials and equipment to facilitate efficient daily operations.
Education
GED -
Nashville State Community College
Nashville, TN01-2006
Some College (No Degree) - Multi Skilled Healthcare
Clark State Community College
Springfield, OHSkills
- patient scheduling
- insurance verification
- electronic health records
- Epic training
- Healthcare systems
- Administrative support
- customer relationship management
- Customer service
- Time management
- Team collaboration
- Attention to detail
- confidentiality maintenance
- Healthcare systems
Timeline
Patient Service Specialist
Dayton Children's Hospital
03.2025 - Current
Gate Agent
United Airlines
09.2022 - 08.2024
Laboratory Technician
Dayton Children's
01.2017 - 12.2018
GED -
Nashville State Community College
Some College (No Degree) - Multi Skilled Healthcare
Clark State Community College