Abigail Hurtado
Lubbock
Summary
Dedicated Patient Service Specialist with extensive experience in providing exceptional customer service and managing patient inquiries. Skilled in maintaining accurate records, scheduling appointments, and ensuring patient satisfaction. Strong communication and organizational abilities.
Overview
10
10
years of professional experience
Work History
PATIENT SERVICE SPECIALIST
TTUHSC-Larry Combest Wellness Center
Lubbock
06.2023 - Current
- Managed front desk operations, handling patient inquiries and scheduling appointments efficiently.
- Maintained accurate patient records and collaborated with medical staff to ensure quality care.
- Demonstrated exceptional communication skills in providing outstanding customer service to patients.
- Proficiently utilized electronic health record systems to streamline administrative tasks.
RETAIL SALES ASSOCIATE
Marshalls
Lubbock
09.2022 - 05.2023
- Actively maintained a clean and organized store environment to enhance customer experience.
- Utilized strong communication skills to effectively engage with customers and promote sales.
- Adhered to company policies and procedures to ensure a consistent and positive shopping experience.
POS CLERK
United Supermarkets
Lubbock
02.2015 - 10.2022
- Maintained organized and clean work station to streamline customer checkout process.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Implemented promotional strategies to increase product sales and enhance customer satisfaction.
- Efficiently processed sales transactions and handled monetary transactions totaling over $500 daily.
Education
DIPLOMA -
Ralls High School
Ralls, Texas01.2024
Skills
- Patient care
- Medical terminology
- Appointment scheduling
- Insurance verification
- Medical records
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Patient scheduling
- Front desk operations
- Patient confidentiality
- Patient identity verification
- Fee collection
Languages
Spanish
Professional
Timeline
PATIENT SERVICE SPECIALIST
TTUHSC-Larry Combest Wellness Center
06.2023 - Current
RETAIL SALES ASSOCIATE
Marshalls
09.2022 - 05.2023
POS CLERK
United Supermarkets
02.2015 - 10.2022
DIPLOMA -
Ralls High School
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