Samantha Glenn
Austin,TX
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my customer service and patient care to the fullest. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
Austin, TX
09.2024 - Current
- Managed patient intake process, ensuring accurate information collection and documentation.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Facilitated communication between patients and therapists, enhancing patient experience and satisfaction.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand BSWIR policies and procedures.
Front Desk Receptionist
Precision Podiatry
Round Rock, TX
01.2023 - 08.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted visitors with inquiries, providing exceptional customer service and support.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained accurate records of guest interactions, enhancing data reliability for future reference.
- Answer and direct phone calls
- Athena Health EMR
Front Desk Receptionist
CHRC
Austin, TX, US
01.2022 - 11.2022
- Scheduling
- Answering incoming calls
- Receiving/sending referrals in a timely manner
- Filing patient documents
- Follow HIPPA guidelines to protect patients privacy
- Collecting patient co pays, co insurance, or fees at time of service
- Keeping accurate documentation for billing purposes
- Entering billing codes
- Basic knowledge of Physical Therapy and Chiropractic terms and plans of treatment
Front Office Supervisor
Precision Podiatry
Round Rock, TX, US
10.2019 - 12.2021
- AthenaHealth EMR
- Scheduling
- Answer and directing calls
- Check voicemails and return messages
- Checking mail and distribution
- Checking in/out patients
- Filing to HIPPA guidelines and protocols
- Handling office/patient complaints
- Handling all documentation for FMLA
- Ordering supplies/keeping supplies stocked and organized
- Assisting in office where needed
- Collecting payment from patients/discuss balances and refunds
Medical Liaison, Direct Care Worker
The Company of Rockhouse
Georgetown, TX, US
05.2018 - 05.2019
- Responsible for 80 clients in coordinating medical transportation for annual exams and scheduling appointments between doctors and clients.
- Logged appointments into software for record keeping.
- Maintained contact with doctors offices for clients.
- Did Direct care in the homes of the clients involving: cooking, cleaning, changing the clients (if needed), showering, laundry, and any other household duties.
- Regulated medication to clients per doctor/nurse instructions.
- Followed direction with medication administration; including crushed, liquid, and solid pill forms.
- Knowledgeable on how to operate a hoyer lift.
- Knowledgeable on transfers, with or without wheelchairs.
- Assisted with toileting and bathing safely.
- Took clients on outings including the grocery store or fun activities.
- Prepared clients meals based on their dietary needs.
Customer Service Associate
Wag - A - Bag
Austin, TX, US
06.2013 - 02.2018
- Maintain professional appearance of the store such as; sweep, mop, dust, clean windows, clean bathrooms, stock the cooler, front shelves.
- Replenish fountain machine with ice.
- Empty trash both inside and out.
- Trained at Point of Sale systems.
- Reconciling cash registers at beginning and ending of shifts.
- Multitasking while making customers top priority.
- Trained incoming new employees.
Education
High School Diploma -
McNeil High School
Austin01-2012
Skills
- Medical office experience
- Medication Administration
- Meal Preparation
- Hoyer Lift
- Laundry
- Patient Care
- Athenahealth
- EMR Systems
- Medical Scheduling
- Caregiving
- Office Administration
- Insurance Verification
- Time and Detailed Oriented
- Ability to work under pressure
- Scheduling appointments
- Cash registers
- Clients/Residents/Patients
- Transfers
- AthenaHealth EMR
- Answer and directing calls
- Check voicemails and return messages
- Checking mail and distribution
- Checking in/out patients
- Filing to HIPPA guidelines and protocols
- Handling office/patient complaints
- Handling all documentation for FMLA
- Ordering supplies/keeping supplies stocked and organized
- Assisting in office where needed
- Collecting payment from patients/discuss balances and refunds
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Multitasking and organization
Timeline
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
09.2024 - Current
Front Desk Receptionist
Precision Podiatry
01.2023 - 08.2024
Front Desk Receptionist
CHRC
01.2022 - 11.2022
Front Office Supervisor
Precision Podiatry
10.2019 - 12.2021
Medical Liaison, Direct Care Worker
The Company of Rockhouse
05.2018 - 05.2019
Customer Service Associate
Wag - A - Bag
06.2013 - 02.2018
High School Diploma -
McNeil High School
Personal Information
- Title: Medical Liaison, Direct Care Worker
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer