Nazsha Coty
Kansas City,MO
Summary
I have many skills and accomplishments In , Healthcare patient care , customer service support .Practiced the accuracy of sales , working and collaborated with other coworkers , to complete projects or patient independence .Skilled in adapting to sudden change in the workplace .Very sympathetic, dependable solid background and a leader .
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Parkway Rehabilitation Center
Kansas City, MO
04.2023 - 12.2025
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Improved patient satisfaction by providing efficient and friendly service meal prepping , bedding , errands with most personal one on one task check-ins, registrations, and scheduling appointments.
Data Entry Clerk
Acumen Data Systems
Kansas City, KS
02.2017 - 05.2019
- Developed and implemented strategies to enhance data processing speed.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
Customer Service Representative
Convergys
Kansas City, KS
06.2015 - 10.2017
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Centralized Showing Service Inc.
Overland Park, KS
01.2014 - 04.2015
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree -
Metropolitan Community College - Kansas City
Kansas City, MO06-2016
High School Diploma -
Penn Foster Highschool
Missouri City, MO07-2011
Skills
- Confidentiality and HIPAA
- Processing payments
- Data Entry
- Patient confidentiality
- Operations Support
- New hire onboarding
- Interpreting orders
- Customer Service
- Credit card processing
- Creative problem solving
- Quick learner
- Computer proficient
- Good listening skills
- Receiving support
- Technical Support
- Patient care
- Indirect patient care
- Flexible schedule and availability
- Behavioral Management
- Care plan assessment
- Medical chart documentation
- Appointment setting
Timeline
Patient Service Specialist
Parkway Rehabilitation Center
04.2023 - 12.2025
Data Entry Clerk
Acumen Data Systems
02.2017 - 05.2019
Customer Service Representative
Convergys
06.2015 - 10.2017
Customer Service Representative
Centralized Showing Service Inc.
01.2014 - 04.2015
No Degree -
Metropolitan Community College - Kansas City
High School Diploma -
Penn Foster Highschool