QUEENIE C CRUZMARTINEZ
Lorain
Summary
Demonstrated dedication and motivation as a medical professional, specializing in patient services, clinical support, and administrative operations.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Lorain, OH
03.2023 - 05.2023
- Maintained detailed patient records, including insurance information, medical history, and billing data.
- Delivered excellent customer service by efficiently handling patient inquiries and resolving concerns.
- Developed expertise in medical terminology to accurately answer patient questions.
- Coordinated communication between physicians, insurance providers, and external agencies.
- Assisted physicians with exams, treatments, and procedures while following safety protocols.
- Maintained a sterile work environment by cleaning instruments and stocking supplies.
- Performed administrative duties, including appointment scheduling, patient record management, and chart filing.
Medical Assistant Volunteer
Hispanic Health Initiatives, Inc.
Orlando, FL
04.2014 - 01.2015
- Managed scheduling of patient appointments through phone and online systems.
- Established and enforced OSHA safety protocols for hazardous material handling.
- Facilitated administrative operations and enhanced patient services.
Student Ambassador Volunteer
Florida Technical College
Orlando, FL
11.2013 - 04.2014
- Facilitated mentorship and advocacy initiatives to guide and empower new students.
- Conducted workshops and presentations to elevate public speaking and teamwork skills.
Medical Assistant Intern
Dr. Pichardo
Orlando, FL
09.2013 - 11.2013
- Facilitated patient intake processes, ensuring precise collection of medical histories and personal information.
- Facilitated healthcare operations by preparing examination rooms and ensuring cleanliness and organization.
- Conducted routine vital sign assessments to enhance patient evaluation accuracy and comfort.
- Streamlined patient follow-up appointment coordination to optimize scheduling efficiency.
- Recorded patient interactions in electronic health records, ensuring data integrity and adherence to compliance protocols.
- Instructed patients on treatment plans and medication usage to enhance health management understanding.
- Facilitated collaboration with medical staff to optimize office procedures and enhance workflow efficiency.
- Sanitized and organized examination rooms to ensure optimal conditions for patient visits.
- Collected client medical history, medication details, symptoms, and allergy information.
- Enhanced patient outcomes through precise documentation of vital signs and effective communication with medical team.
- Ensured protection of confidential patient information by rigorously adhering to HIPAA regulations in all communications and documentation processes.
- Conducted patient interviews to gather medical histories, vital signs, and current complaints.
- Managed accurate creation and preparation of patient charts for clinics and medical professionals.
- Facilitated patient engagement by welcoming individuals and assessing wellbeing since last treatment.
Community Support Volunteer
Centro Cristiano La Paz
Orlando, FL
11.2012 - 09.2013
- Maintained detailed patient records, including insurance information, medical history, and billing data.
- Delivered excellent customer service by efficiently handling patient inquiries and resolving concerns.
- Developed expertise in medical terminology to accurately answer patient questions.
- Coordinated communication between physicians, insurance providers, and external agencies.
- Assisted physicians with exams, treatments, and procedures while following safety protocols.
- Maintained a sterile work environment by cleaning instruments and stocking supplies.
- Performed administrative duties, including appointment scheduling, patient record management, and chart filing.
Education
Diploma - Medical Assistant
Florida Technical College
Orlando, FL11.2013
Skills
- Leveraged bilingual proficiency in Spanish and English to support diverse client interactions
- Oversaw appointment scheduling processes to improve patient flow and satisfaction Led initiatives to streamline patient coordination efforts across departments Developed strategies to enhance communication between patients and healthcare providers
- Oversaw insurance verification processes to enhance operational efficiency Managed processing of insurance claims, resulting in improved turnaround times Coordinated with cross-functional teams to optimize verification workflows
- Oversaw adherence to HIPAA regulations and confidentiality measures across departments Championed initiatives to enhance data protection and privacy compliance Collaborated with stakeholders to develop effective confidentiality training programs
- Optimized clinical documentation processes within EMR/EHR systems to support accurate patient records
- Applied medical terminology to support clinical operations and improve patient care
- Oversaw data entry operations to enhance record accuracy and efficiency Managed electronic medical records systems to improve patient information retrieval Coordinated with healthcare staff to optimize data management practices
- Utilized Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to support project documentation and data analysis
Timeline
Patient Service Specialist
Cleveland Clinic
03.2023 - 05.2023
Medical Assistant Volunteer
Hispanic Health Initiatives, Inc.
04.2014 - 01.2015
Student Ambassador Volunteer
Florida Technical College
11.2013 - 04.2014
Medical Assistant Intern
Dr. Pichardo
09.2013 - 11.2013
Community Support Volunteer
Centro Cristiano La Paz
11.2012 - 09.2013
Diploma - Medical Assistant
Florida Technical College