Courtney Scott
Atlanta,GA
Summary
Self-motivated Prior authorization Specialist bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps team on task to handle diverse business requirements. Knowledgeable Pharmacy Technician with over 20 years of experience in Pharmacy Industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cencora
Atlanta, Ga
04.2023 - Current
- Proactively follow up on pending PA requests to ensure timely determination.
- Updating patient Insurance and clinical information in EHR or pharmacy systems.
- Research and obtaining needed information for proper Appeal submissions.
- Obtaining appropriate PA forms and submissions of PA both electronically and/or Fax to payers/PBMs.
- Securing proper documentation for submissions such as ICD-10 codes, labs and test.
- Acting as liason between prescribing clinics, insurance companies and patients.
Lead Intake Coordinator
Curant Health
Smyrna , GA
06.2017 - 04.2023
- Assess pharmacy Technician needs to develop effective pharmacy training plans.
- Monitor participant workflow and behaviors throughout training process.
- Mentor new hires, resulting in stronger staff development and increased productivity.
- Train several new members of Intake/Onboarding team.
- Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Prepares a variety of different written communications, reports and documents to ensure smooth operations
- Obtain and process Copay cards
- Process billing orders/ handle rejections
- Fill prescription orders within limits of authority, reviews orders with patient care staff to clarify or correct discrepancies.
Sr. Pharmacy Technician
Walgreen's Pharmacy
Union City, GA
08.2002 - 04.2017
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
- Oversee several pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Entered data in system to facilitate the processing and filling of prescription request.
Education
Bryan College
Renton, Wa03-2005
High School Diploma -
UW Middle College
Seattle, WA06-1999
Skills
- Workflow planning
- Attention to detail
- Bookkeeping
- Customer service
- Critical thinking
- Training & Development
- Multitasking abilities
- Detail-oriented
- Good telephone etiquette
- epa platform Proficiency
- Compassion
- Insurance knowledge
- 50 WPM typing speed
- Flexible & Adaptable
- Leadership
Certification
- Certified Pharmacy Technician, PTCB - 3/31/2005 to current
- Licensed Pharmacy Technician - 2005 to current
Timeline
Patient Service Specialist
Cencora
04.2023 - Current
Lead Intake Coordinator
Curant Health
06.2017 - 04.2023
Sr. Pharmacy Technician
Walgreen's Pharmacy
08.2002 - 04.2017
High School Diploma -
UW Middle College
Bryan College