ROBYN M. JOSEPH
Canton,GA
Summary
Detail-oriented healthcare administrative professional with 4+ years of experience in patient scheduling, insurance verification, medical records management, prior authorizations, and front-office coordination in high-volume orthopedic settings. Strong communicator with proven success supporting clinical teams, ensuring billing accuracy, managing HIPAA compliance, and delivering exceptional patient experiences. Seeking a remote or hybrid Medical Scheduler / Patient Access Representative role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Specialist Representative – Physical Therapy & MRI
Resurgens Orthopaedics
08.2024 - Current
- Manage high-volume scheduling (phone, in-person, and self-scheduling links).
- Verify insurance, update patient charts, and process billing codes.
- Complete prior authorizations for therapy; coordinate with Worker’s Compensation.
- Submit claims, drop charges, and maintain accurate documentation.
- Communicate with physician teams for orders and patient updates.
Patient Specialist Representative
Resurgens Orthopaedics
06.2023 - 08.2024
- Conducted patient check-in/check-out and verified insurance with accuracy.
- Updated medical records, collected payments, and scheduled appointments.
- Performed monthly HIPAA audits and assisted with injection inventory.
- Supported patients with special needs and provided wait-time updates.
- Utilized Language Line for interpretation as needed.
Representative, Early Collections
CarMax Auto Finance
05.2022 - 05.2023
- Recognized as 1 of 8 representatives for Excellence in Customer Service out of 80+.
- Educated customers, processed payments, and maintained detailed account documentation.
- Collaborated with multiple departments using Microsoft Teams, email, and phone.
- Hybrid-Remote
Customer Service Representative
Walgreens Pharmacy
11.2019 - 02.2022
- Assisted pharmacy staff with prescription support, inventory, and customer service.
- Handled register operations and performed opening/closing duties.
- Provided front-store and pharmacy assistance with accuracy and care.
Education
Pharmacy Technician Certificate -
Kennesaw State University
College Coursework - undefined
Georgia Perimeter College
High School Diploma - undefined
Redan High School
Skills
- Patient Scheduling
- EMR/EHR Data Entry
- Insurance Verification
- Prior Authorizations
- Medical Records Updating
- HIPAA Compliance
- Claims Submission
- Payment Processing
- Multi-Line Phones
- Remote Communication Tools (Microsoft Teams, Outlook)
- Customer Service Excellence
- Documentation Accuracy
- EMR/EHR Systems
- Insurance Portals
- MS Teams
- Microsoft Office
- Payment Processing Systems
- HIPAA Protocols
- Remote Communication Tools
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Patient Specialist Representative – Physical Therapy & MRI
Resurgens Orthopaedics
08.2024 - Current
Patient Specialist Representative
Resurgens Orthopaedics
06.2023 - 08.2024
Representative, Early Collections
CarMax Auto Finance
05.2022 - 05.2023
Customer Service Representative
Walgreens Pharmacy
11.2019 - 02.2022
College Coursework - undefined
Georgia Perimeter College
High School Diploma - undefined
Redan High School
Pharmacy Technician Certificate -
Kennesaw State University