Amanda M. Allen
Lakeland,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist and Child Care Cook
Baby Yale Academy
Brentwood
02.2019 - 06.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Established positive relationships with students and families.
Waitress
The Original Mels Diner
Brentwood
08.2018 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
Dry Cleaner Customer Service Representative
Dutch Girl Cleaners
Walnut, CA
02.2015 - 04.2016
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Liberty High School
Brentwood06.2010
Skills
- Coordination and Teamwork
- Parental and Guardian Assistance
- Food Handling Preparation
- Household Operations
- Charting and Recordkeeping
- Customer Service Excellence
- Cash Register Operations
- Cleanliness and Organization
- Sorting and Labeling
Certification
- Food Handlers Certificated
Timeline
Receptionist and Child Care Cook
Baby Yale Academy
02.2019 - 06.2024
Waitress
The Original Mels Diner
08.2018 - 03.2020
Dry Cleaner Customer Service Representative
Dutch Girl Cleaners
02.2015 - 04.2016
High School Diploma -
Liberty High School