Madeline Olzer
Atlanta,GA
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
H&M Store
01.2023 - 05.2023
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
- Trained new workers to properly handle equipment.
- Moved materials to designated staging areas.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Team Member
Chick-Fil-A
06.2022 - 08.2022
- Restocked supplies at work stations to help team members meet demands
- Cleaned aisles and removed trash to assist with housekeeping requirements
- Confirmed accuracy of each order before dispensing products to customers via both drive-thru and front counter transactions
- Communicated regularly with external and internal customers to understand and meet their needs.
- Frequently inspected production area to verify proper equipment operation
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Food Service Worker
Chick-Fil-A
05.2021 - 09.2021
- Fielded client queries, addressed customers' needs, and served food to customers
- Readied, assembled, and delivered patient trays for serving food
- Checked customer areas frequently and handled needs such as restocking, cleaning, and table resetting
- Helped customers feel welcome from first greetings to maintain positive atmosphere
- Followed exact health code standards to help establishment maintain exceptional ratings
- Flexed between preparation and service work depending on current customer requirements
- Wiped down high-touch areas regularly for appearance and to minimize spread of infectious diseases
- Calculated bill totals, collected customers' payments, and returned exact change
Education
The Galloway School
Buckhead, GAHigh School Diploma -
North Springs High School
Sandy Springs, GA05.2023
Skills
- Verbal communication Multitasking
- Coordination Teamwork
- Collaboration Customer service
- Operate cash registers
- Verbal and Written Communication
- Working Quickly
- Facility Cleaning
- Retail Sales
- Returns and Exchanges
- Positive Customer Engagement
- Store Policies and Procedures
- Maintaining Clean Work Areas
Volunteer Work
- Christopher League (a baseball league run by NYO for children with special needs): My team and I helped the kids hit and throw baseballs along with running the bases.
- The Packaged Good: Helped make care packages for men and women serving overseas.
- Foster Care Support Foundation: Helped sort and organize toys, blankets, and clothes for children.
Hobbies
- Sports; anything active I enjoy participating in and watching.
- Animals; whether it is owning them or volunteering and helping them I will always love being around fluffy creatures.
- Music; I enjoy listening to music I can relate to, I feel that it makes me connect with it in a more meaningful way. Along with that, singing is something I have taken lessons in and periodically writing songs are both things I am fond of.
- Writing; I have loved creative writing and poetry since I was inspired by my sixth grade teacher.
- Design; I took graphic design for three years of high school and loved the opportunity I got to design posters or images for different projects.
Timeline
Retail Sales Associate
H&M Store
01.2023 - 05.2023
Team Member
Chick-Fil-A
06.2022 - 08.2022
Food Service Worker
Chick-Fil-A
05.2021 - 09.2021
The Galloway School
High School Diploma -
North Springs High School
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