Amanda M. Daley
Chandler,AZ
Summary
To secure a challenging position with a reputable company assisting and educating individuals when obtaining and negotiating financing that fits their specific needs. Operate in compliance with laws and regulations and adhere to lending compliance guidelines. High customer and client satisfaction focused professional. Elevated integrity and trustworthiness. Thrive in a fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Services Manager
Vaseo Apartment Homes, Greystar
1,222 Units
01.2018 - 03.2021
- Responsible for responding to all customer requests and ensuring that all team members make sound decisions while delivering excellent customer satisfaction in high-paced environment
- Investigating and evaluation of complaints and claims
- Oversight of courtesy patrol company and active with Phoenix Crimefree Multi-Housing Program
- Interfaced internally and externally with legal departments, specifically, behavioral issues
- Assisted in managing multiple Government Sponsored Housing Programs
Customer Service Manager
Vaseo Apartment Homes, Alliance Residential
1,222 Units
01.2015 - 01.2018
- Manage leasing, closing and renewal procedures with our new and current residents to ensure smooth experience
- Support leasing and resident services team in any way during this process
- Assist with customer escalations and difficult issues
- Conduct visual and verbal observations
- Coordinate hiring, training, and ongoing professional development of team members
- Maintained 96% leased monthly occupancy standard during this time
Resident Services Specialist
Vaseo Apartment Homes, Alliance Residential
1,222 Units
01.2013 - 01.2015
- Develop and maintain long lasting relationships with current residents, provide them with exceptional customer service
- Showing apartments and answering prospective and current residents’ questions about pricing
- Prepare leasing agreements
- Verify applications and follow up on applications including resident screening
- Follow up on prospects and leads
- Strong focus on monthly renewals and end of lease transfers resulting in average retention rate of 65%.
Education
Bachelor of Science - Communication
College of Liberal Arts and Sciences, ASU
2012
Skills
- Process & Standards Improvements
- Market Research & Analysis
- Staff Coordination
- Client Relations
- Complaints Investigation
- Legal Issue Resolution
- Multitasking and Prioritization
Certification
- Licensed residential real estate agent - (Exp. 1/2024) Inactive Status # SA699658000
- Licensed mortgage loan originator (Exp. 12/2023)- Approved Inactive Status # 1035935
Timeline
Resident Services Manager
Vaseo Apartment Homes, Greystar
01.2018 - 03.2021
Customer Service Manager
Vaseo Apartment Homes, Alliance Residential
01.2015 - 01.2018
Resident Services Specialist
Vaseo Apartment Homes, Alliance Residential
01.2013 - 01.2015
Bachelor of Science - Communication
College of Liberal Arts and Sciences, ASU
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