AMANDA M. SMITH
Summary
Dedicated server with a proven track record of delivering exceptional customer service in fast-paced dining environments. Known for maintaining a strong work ethic and excellent organizational ability. Eager to bring my genuine passion for exceeding expectations and attention to detail to a dynamic team.
Overview
8
8
years of professional experience
Work History
Server
First Watch
02.2022 - 05.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Kept updated knowledge on seasonal specials and promotions, recommending specific items according to preferences and food allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including to-go bags, ice, condiments, utensils, napkins, and bread
- Worked with a POS system to place orders and process credit card, cash and gift certificate payments.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Pita Jungle
07.2021 - 12.2021
- Greeted guests, anticipated needs, and offered exceptional service throughout the dining experience
- Able to manage multiple tables as being 1 of 2 servers in a shift
- Efficiently handled many opening tasks to best set up the team for the day
- Able to multitask while remaining professional and courteous in a fast-paced environment
- Prepared Pita Jungles signature mixed drinks, poured wine, beer, and non-alcoholic beverages
- Maintained full knowledge of bar and menu items.
Scan Coordinator Manager
Sprouts Farmers Market
01.2017 - 05.2020
- Completed price tag changes and maintained signage for product displays in a timeline driven environment
- Performed weekly scan audits for each department
- Maintained current knowledge of weekly ad items to ensure pricing integrity
- In charge of printing reset planograms and tags for the product changes in various departments
- Worked closely with front end cashiers and supervisors regarding scan accuracy.
Server, Bartender
Pita Jungle
01.2014 - 07.2017
- Answered phones and input to-go orders correctly and efficiently
- Responsible for maintaining the correct cash amount in the drawer at the beginning and end of every shift
- Prepared mixed drinks, poured wine, beer, and non-alcoholic beverages
- Maintained full knowledge of various bar and menu items
- Worked with a POS system to place orders and process credit card, cash and gift certificate payments.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
Academy With Community Partners
Mesa, AZ05.2006
Skills
- Experience with POS systems
- Adaptable and flexible
- Punctual and organized
- Excellent customer / client service
- Project Management
- Administrative Duties
- Discrepancy Research
Timeline
Server
First Watch
02.2022 - 05.2022
Server
Pita Jungle
07.2021 - 12.2021
Scan Coordinator Manager
Sprouts Farmers Market
01.2017 - 05.2020
Server, Bartender
Pita Jungle
01.2014 - 07.2017
High School Diploma -
Academy With Community Partners