Amanda (Mandi) Duffin
Brooklyn,NY
Summary
Bilingual (english/spanish) Licensed Veterinary Technician with hands-on, fear-free experience in small animal medicine, surgery, anesthesia, and client education. Recognized for clinical excellence and academic achievement as the 2025 AAVSB VTNE Award recipient for Pima Medical Institute. Dedicated to providing compassionate, fear-free patient care while continuously expanding technical and professional skills within a collaborative veterinary team. Known for calming difficult/emotional clients, with compassion and understanding.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Veterinary Technician
Shoreline Central Animal Hospital
Shoreline, WA
10.2024 - 03.2026
- Assisted in diagnostic procedures, contributing to accurate treatment plans.
- Administered vaccinations to variety of animal species.
- Monitored patient vital signs during surgeries, maintaining optimal health conditions.
- Educated pet owners on post-operative care, enhancing client satisfaction and adherence to instructions.
- Streamlined inventory management processes, improving supply accessibility and reducing waste.
- Trained new staff on clinic procedures and animal handling techniques, fostering a collaborative environment.
- Implemented sanitation protocols within the facility, enhancing overall hygiene standards for patient safety.
- Collaborated with veterinarians in developing individualized care plans for diverse animal species.
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
- Trained other LVTs in operations and procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
- Reduced errors in medication dispensing through diligent inventory management practices and careful tracking of controlled substances.
- Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
- Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
- Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
- Minimized risk of infection transmission amongst patients by adhering to strict sanitation protocols within the clinic environment at all times.
- Enhanced patient care by providing compassionate and skilled nursing assistance to veterinarians during medical procedures.
- Assisted veterinarian with wound treatment, administration of vaccines, and operations.
- Collected patient biopsies and blood samples for laboratory analysis.
- Empowered veterinary interns through mentoring activities focused on best practice clinical techniques and professional development strategies.
- Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
- Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
- Assisted veterinarians in performing complex surgical procedures, ensuring the careful monitoring of anesthesia levels and patient vitals throughout surgery.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
- Advanced animal welfare by participating in community outreach programs such as vaccination clinics or spay/neuter initiatives.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Improved teamwork among staff members by actively participating in team meetings and offering constructive feedback on clinic operations.
- Maximized patient safety during dental cleanings by performing thorough oral examinations and utilizing proper cleaning techniques under veterinarian supervision.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restrained animals to protect veterinarians from potential harm.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Trained and mentored other LVT staff.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed dental cleanings using ultrasonic scaler.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Obtained patient history from owners and performed physical examinations.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
Veterinary Assistant
Shoreline Central Animal Hospital
Shoreline, WA
04.2024 - 03.2026
- Assisted veterinarians in examinations and procedures, ensuring animal comfort and safety.
- Managed patient records using practice management software, maintaining accuracy and confidentiality.
- Administered medications and vaccinations as directed by veterinarians, monitoring patient reactions closely.
- Educated pet owners on post-operative care and preventive health measures, enhancing client satisfaction.
- Maintained cleanliness of treatment areas and surgical suites, adhering to safety and hygiene protocols.
- Trained new staff on clinic procedures and customer service standards, fostering teamwork and efficiency.
- Coordinated appointments and managed inventory of medical supplies, optimizing clinic operations.
- Developed strong relationships with clients through effective communication and personalized care recommendations. (I miss them all so much)
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Prepared and administered diets and feedings according to instructions.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Education
Associate of Applied Science - Veterinary Technology
Pima Medical Institute
Seattle, WA10-2024
GED -
Lake Washington Institute of Technology
Kirkland, WA09-2008
Skills
- Small animal surgical nursing and anesthesia monitoring, including induction, intubation, extubation, and recovery monitoring
- Aseptic technique and surgical pack preparation
- CBC, chemistry panels, PCV/TP, blood film analysis
- IV catheter placement, IV fluid administration, SQ fluids, as well as medication administration (oral, SQ, IM, IV)
- Dental prophylaxis, dental radiographs, and extractions
- Diagnostic radiographs and ultrasound assistance, as well as cystocentesis and diagnostic sampling/assessing
- CPR and emergency drug administration
- Bandaging and wound care
- Client communication, education, and discharge instructions
- Animal behavior assessments and fear-free handling
Accomplishments
- Developed and implemented laboratory procedures and best practices, training guidelines and safety protocols.
- Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
- Reorganized patient intake procedures to shorten process from 45 minutes to 30 minutes.
- Trained several externs in clinic coming from PMI.
Certification
- Licensed Veterinary Technician, State of Washington (Licensed November 2025)
- Fear Free Certified – Level 1
- American Heart Association CPR/BLS
- Veterinary Medical Clerkship Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Veterinary Technician
Shoreline Central Animal Hospital
10.2024 - 03.2026
Veterinary Assistant
Shoreline Central Animal Hospital
04.2024 - 03.2026
Associate of Applied Science - Veterinary Technology
Pima Medical Institute
GED -
Lake Washington Institute of Technology
Professional Highlights
- 2025 AAVSB VTNE Award Recipient – selected for academic excellence and commitment to the veterinary profession
- Strong advocate for fear-free, compassionate veterinary care
- Proven ability to thrive in fast-paced clinical environments while maintaining attention to detail