Amanda (Mandy) Brokaw
Troy, MO,MO
Summary
Certified Pharmacy Technician Specialist II with a proven track record at Mercy Hospital Lincoln Pharmacy, excelling in inventory management and effective problem resolution. Recognized for enhancing patient safety through meticulous medication preparation and fostering strong communication with healthcare professionals, resulting in improved patient outcomes and streamlined operations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
Certified Pharmacy Technician Specialist II/ Buyer
Mercy Hospital Lincoln Pharmacy
10.2004 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Followed all company policies and procedures to deliver quality work.
- Optimized inventory management, minimizing waste and reducing costs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Performed audits to decrease medication diversion.
- Manage medication dispensing machines and databases.
Pharmacy Technician
Kroger Pharmacy
04.1999 - 10.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
Clopton High School
Clarksville, MO05-1995
Skills
- Attention to detail
- Effective problem resolution
- Manual and automated medication dispensing
- Patient confidentiality
- Inventory management
- Drug inventory control
- Verbal and written communication
- Medication preparation
- Record keeping
- Medication safety protocols
- Troubleshooting malfunctioning equipment
- Refill requests
- Interpreting and processing medication orders
Timeline
Certified Pharmacy Technician Specialist II/ Buyer
Mercy Hospital Lincoln Pharmacy
10.2004 - Current
Pharmacy Technician
Kroger Pharmacy
04.1999 - 10.2004
Clopton High School
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