Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
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Amanda N. Portorreal

Queens

Summary

Motivated and dedicated professional with a strong background in customer service and personnel operations within high-paced environments. Proven ability to communicate effectively, solve problems, and foster positive relationships across diverse teams. Recognized for adaptability, professionalism, and a mission-driven mindset, with experience handling sensitive information, with integrity and discretion. Committed to delivering excellence, optimizing operational efficiency, and bringing dependable support to civilian workforce opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personnelist

U.S. Air Force Reserve
Niagara Falls ARS
08.2024 - Current
  • Maintained and updated military records, and processed administrative actions such as duty status changes, promotions, and separations.
  • Served as a DEERS/RAPIDS operator, assisting service members, dependents, and retirees with ID card issuance, database updates, enrollment, and eligibility verification.
  • Handled confidential and personally identifiable information (PII) with strict adherence to Air Force and DoD policies.

Hostess

Mercado Little Spain
Manhattan
12.2022 - 01.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Provided excellent customer service by addressing customer needs promptly.
  • Accurately recorded customer information into reservation system.
  • Assisted servers in bussing tables when needed during busy periods.
  • Monitored restaurant activity to assess seating and dining flow

Childcare Assistant

NY Tibetan
Queens
07.2022 - 08.2022
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Maintained a clean, organized classroom environment conducive to learning.
  • Aided children's educational tasks, like reading, writing, and math.

Camp Counselor

Island Quest Day Camp
Queens
07.2021 - 08.2021
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
  • Coordinated food distribution during lunchtime
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Oversaw attendance tracking following each activity

Education

Bachelor of Arts - Mathematics

SUNY At Buffalo
Buffalo, NY
05-2026

High School Diploma -

Academy For Career in Television And Film
Queens, NY
06-2021

Skills

  • Data analysis
  • Excel proficiency
  • Problem solving
  • Strategic planning
  • Customer service
  • Effective communication
  • Team collaboration
  • HR assistant

Languages

Spanish
Professional

Certification

  • Personnelist Apprentice Course- USAF Technical Training
  • 5-Level Upgrade Training
  • Cyber Awareness Training
  • DEERS/RAPIDS (Defense Enrollment Eligibility Reporting System) operator
  • Clearance level- Secret

Accomplishments

  • Commander’s coin- Recognized by commander for outstanding work ethic and professionalism.

References

References available upon request.

Timeline

Personnelist

U.S. Air Force Reserve
08.2024 - Current

Hostess

Mercado Little Spain
12.2022 - 01.2023

Childcare Assistant

NY Tibetan
07.2022 - 08.2022

Camp Counselor

Island Quest Day Camp
07.2021 - 08.2021

Bachelor of Arts - Mathematics

SUNY At Buffalo

High School Diploma -

Academy For Career in Television And Film

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