AMANDA NICOLE LAMB
Simi Valley ,CA
Summary
Dynamic Medical Billing Account Manager offering expertise in building partnerships and retaining key accounts by ensuring maximum reimbursements for clients. Collaborative team leader with proficiency in growing networks, influencing effective changes, and devising successful strategies.
Overview
15
15
years of professional experience
Work History
Account Manager/Medical Biller
Datapro Billing Services
09.2021 - 05.2024
- Maintained a perfect client retention across the most valuable accounts.
- Managed multiple accounts and ensured timely communication and effective problem resolution.
- Posted and applied payments received, keeping clients financials accurate.
- Weekly medical billing averaging over 275 claims across multiple accounts.
- Increased client satisfaction by building strong relationships and addressing the facility and Doctor needs promptly.
- Called Insurance companies and obtained status of claims, reprocessing of claims, and made actionable follow up to ensure that the claim received payment at the contracted rate so that the client receives the highest paying reimbursement.
- Submissions of appeals due to denials including: timely filing, retro authorization, change of insurance, medical necessity, and or non-covered charges.
- Conducted monthly accounts receivable meetings providing data based successes and ensured continued progress in revenue.
- Sent monthly statements to facilities and Doctors.
- Trained incoming employees on best practices
Receptionist
Rocket Lab
05.2018 - 10.2019
- Logged and scanned receipts to keep a record of financial spending.
- Greeted incoming visitors and clients professionally while completing a required security clearance.
- Issued picture ID badges or a FOB if they were authorized full access to the warehouse.
- Checked and responded to emails, answered incoming calls directing each call to the appropriate party, and distributed paper or packaged mail to the addressed sections of Rocket Lab.
- Fulfilled orders from the online merchandise store, prepared the orders, mailed and shipped them to their specific locations, and kept inventory up to date.
- Interfaced with high profile executives at NASA and private Aerospace companies.
- Maintained meticulous notes and adhered to best practices across various applications.
Administrative Secretary
Century21 Astro
01.2009 - 03.2018
- Prepared the office every morning keeping the reception area clean and neat to give potential buyers a positive first Impression of Century 21.
- Professionally greeted incoming potential buyers and provided friendly knowledgeable assistance.
- Handled a multi-line switchboard for a busy office and routed all incoming calls to the corresponding recipient.
- Responded to every vendors, clients and or customers inquiries, problems and complaints with a solution.
- Checked voicemails and routed the messages to the desired Realtor and or Broker.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Distributed mail to each individual Realtor.
- Input orders for Century21 signs to go up or be put down.
- At the conclusion of my day; coordinate when the last in office meeting would be, turn off the phones, clean my work space so it was ready for the next day, and lock up the office.
Sales Lead Representative
OGI Mortgage Bankers
03.2010 - 01.2012
- Executed targeted sales strategies that led to an increase in revenue for the company.
- Received completed daily phone lists of potential clients, varying from 150 to 200 phone numbers.
- Checked voicemails and emails by responding according to their questions or concerns.
- Developed strong relationships with clients to ensure a high level of service and ongoing support.
- At the completion of my day; Logged total clients, planned the morning follow up call, and cleaned my work space to prepare for the next day.
Education
Marymount Collage
Rancho Palos Verdes, CASt. Joseph High School
Lakewood, Ca2008
Skills
- Account Management
- Medical Billing
- Excellent Written and Verbal Communication Skills
- Time management
- Extreme Multitasker
- Systematically Organized
- Proficient in Excel, MS Office, Adobe, Collaborate MD, KIPU, ClickUp, and Salesforce
- Meticulous File and Records Maintenance
- Advanced Customer Service
Affiliations
- 6 years Special Needs Olympic Coach/Aid-Cheer, Soccer, Baseball, and Track
Timeline
Account Manager/Medical Biller
Datapro Billing Services
09.2021 - 05.2024
Receptionist
Rocket Lab
05.2018 - 10.2019
Sales Lead Representative
OGI Mortgage Bankers
03.2010 - 01.2012
Administrative Secretary
Century21 Astro
01.2009 - 03.2018
Marymount Collage
St. Joseph High School
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