Amanda Nicole SIENE
Las Vegas,NV
Summary
Dedicated fitness professional with history of meeting company goals utilizing consistent and organized practices. Experienced with day to day operations of a fitness facility along with knowledge of sales and personal training. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Operations Manager
EOS Fitness
01.2023 - 09.2024
- Conduct daily facility walk thrus to ensure the cleanliness of the facility
- Manage and motivate Front Desk and Kid's Club attendants to perform all job duties effectively and efficiently while providing unbelievable customer service
- Recruit and onboard new hires that fit the standards of EOS Core Values in operations department along with kid's club and club attendants
- Provide effective decision making regarding customer service issues within company policy
- Maintain a clean and organized work environment
- Ensure that all maintenance issues are reported, updated upon completion or notes of delays, and communicating unresolved maintenance issue to the District Operations Manager
- Properly manage and accurately approve employee schedules and payroll time card approvals
- Responsible for the monthly Inventory process to be completed accurately and on time.
Operations Manager
EOS Fitness
02.2022 - 11.2022
- Conduct daily facility walk thrus to ensure the cleanliness of the facility
- Manage and motivate Front Desk and Kid's Club attendants to perform all job duties effectively and efficiently while providing unbelievable customer service
- Recruit and onboard new hires that fit the standards of EOS Core Values in operations department along with kid's club and club attendants
- Provide effective decision making regarding customer service issues within company policy
- Maintain a clean and organized work environment
- Ensure that all maintenance issues are reported, updated upon completion or notes of delays, and communicating unresolved maintenance issue to the District Operations Manager
- Properly manage and accurately approve employee schedules and payroll time card approvals
- Responsible for the monthly Inventory process to be completed accurately and on time.
Operations Specialist & Recruiter
Fairway Independent Mortgage Company
05.2021 - 11.2021
- Place orders for third party loan documents (e.g., titles and appraisals)
- Verify employment history of mortgage applicants
- Order tax transcripts from IRS
- Enter information into CRM from emails received from loan officers
- Organize documents using Ecompass
- Recruit high volume production loan officers that fit company culture.
Account Manager
MSR Distribution- Arsenal Firearms
03.2020 - 04.2021
- Selling firearms and accessories to FFL dealers across the USA
- Responsible for gaining new dealer accounts in designated territory
- Prospect and build sales pipeline and leads via telephone communication, email and other direct marketing methods
- Meet daily, weekly, and monthly phone and email communication goals with company strategic plan
- Consistently log and record all contacts and orders, producing regular activity reports.
Lead Sales Consultant
Johnny Legends Mitsubishi
04.2019 - 02.2020
- Trained, coached and mentored new sales associates for maximum performance
- Provided exceptional customer service to foster client loyalty and satisfaction
- Monitored sales team performance and provided constructive feedback
- Kept detailed track of sales and customer information in company system
- Demonstrating vehicles to customers
- Reporting to the vehicle Sales Manager on activities, reviews, and analyses
- Provide face to face customer service and hold sales discussions
- Negotiate terms of sales agreements and closing sales.
Account Manager
Archon Firearms/ Salient Arms International
04.2017 - 03.2019
- Accomplish department and organizational goals by accepting ownership of new and diverse requests using various computer applications
- Selling firearms and accessories to FFL dealers across the USA
- Responsible for gaining new dealer accounts in designated territory
- Prospect and build sales pipeline and leads via telephone communication, email and other direct marketing methods
- Meet daily, weekly, and monthly phone and email communication goals with company strategic plan
- Consistently log and record all contacts and orders, producing regular activity reports.
Education
No Degree - Forensic Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Wyoming Valley West Senior High School
Plymouth, PA06.2004
Skills
- Team Leadership
- Staff Management
- Planning and Implementation
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Efficient Sales Transactions
- Sales Goal Achievement
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Employee Coaching and Motivation
- CPR- AED Certified
- Certified Personal Trainer
Certification
- CPT - Certified Personal Trainer, 09/01/22
- CPR-AED Certified, 06/01/22
Timeline
Operations Manager
EOS Fitness
01.2023 - 09.2024
Operations Manager
EOS Fitness
02.2022 - 11.2022
Operations Specialist & Recruiter
Fairway Independent Mortgage Company
05.2021 - 11.2021
Account Manager
MSR Distribution- Arsenal Firearms
03.2020 - 04.2021
Lead Sales Consultant
Johnny Legends Mitsubishi
04.2019 - 02.2020
Account Manager
Archon Firearms/ Salient Arms International
04.2017 - 03.2019
No Degree - Forensic Psychology
College of Southern Nevada
High School Diploma -
Wyoming Valley West Senior High School
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